The check-in process is slow and antiquated. They give you a breakfast voucher where one person has to give you the worst continental breakfast ever. The worst part is that one person is serving all guests. I only wanted a bagel and had to wait forever. The room had no WiFi signal, so I had to get close to the window to get a signal. It still was bad, so I ended up using my phone's hotspot. HVAC didn't work, so no AC or heat, they had a tiny heater which had wires wrapped in electrical tape. and that didn't work either. No hot water at night at all, and when it was available in the AM, it was come and go. The drain for the sink and tub were clogged and disgusting. The floors were dirty. Mattress was abused to no return and had a neck ache in the morning. The list goes on, avoid like it's the plague.