Scandic Nürnberg Central

Location and amenities are nice but front office staff is in a weird state. The first guy who checked us in looked rather disheveled. You could literally look through the shirt that was also messy to begin with. One guy during night shift seemed cold towards guests and was not inclined to be helpful while the two ladies during early shift put their priority on looking at TikToks and whatnot right infront of guests. Being casual is one thing but making guests feel like an afterthought might be pushing it. If there is a front office manager they might want to rethink how things are handled. Cleaning staff and breakfast staff were professional and welcoming.

Booked a room for triple. It was handicap accessible. Have a huge bathroom. The breakfast was a huge plus point, lots of varieties warm and cold food. Special order for the omelette. Location is about 5 mins from the train station as well as walking distance to the old town

Second time staying here. Very modern hotel, beautiful communal spaces. Clean rooms and quiet as well. My only wish is that they should make the pool and sauna free for guests.

Perfect Choice when travelling by train and want to go to the old town or opera😃👍 quite sleep even looking to the town on New Year’s Eve 🤩 - high standard rooms and especially breakfast 🧇

Extremely disappointing experience. Zero hospitality and zero professionalism. I was charged the full amount for this reservation even though I never stayed at the hotel and genuinely could not travel. Despite explaining the situation and asking for understanding or at least a partial solution, the hotel showed absolutely no flexibility, empathy, or professionalism. Hospitality is not just about rules and policies, but about how you treat people. In this case, the attitude was cold, rigid, and purely money-driven. No attempt was made to find a fair or human solution. What makes this even worse is that I didn’t even step foot in the hotel, yet I was fully charged as if I had received a service — which I clearly did not. This experience left a very bad impression of the hotel’s values and customer care. I would never consider booking here again, and I strongly advise others to think twice before choosing a place that prioritizes policies over basic decency and professionalism.