We stayed here for 1 night recently to attend a family member’s birthday celebration nearby - and will never be back. Upon arrival we noticed the bed was unmade but new sheets were in the room so we didn’t mind too much and figured we’d just make it ourselves. We then saw that the bed had a clear dip, but thought it was perhaps just an old mattress. Upon closer inspection, the actual bed frame / leg was broken and unsafe to sleep on - this was why the bed hadn’t been made back up. The mattress protector was also badly stained, but apparently not yet gross enough for Travelodge to replace it?! We informed reception, who told us they were aware that there was a broken bed in one of the rooms but they had “overbooked” that night so couldn’t offer any alternative. As the bed wasn’t safe to sleep on, we had to move the mattress and sleep on the floor. When you book a hotel room, you generally book it for a bed to sleep in. Travelodge may be “budget”, but for £102 per night the least you’d expect is an actual bed to sleep in! We’ve contacted customer services and are, funnily enough, still waiting for a resolution. Imagine being a hotel and having your paying customers sleep on the floor…
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