โรงแรมใกล้กับ Điểm Tham Quan Eo GióในNhon Ly

10 เยนไม่มี แต่! จะกลับมา

This is my second time visit this hotel. This time I booked 02 rooms for my dad and his friends, because I booked 2 different room type so there are 02 separate bookings. There was a mistake that I forgot to change name for 2nd booking to under my Dad’s name. I emailed to hotel through OTA app and also called to hotel to ask for help. And I got a confirmation from staff that will help us to change booking name to avoid misunderstanding upon check in on arrival date (She didn’t mention about extra fee). Today, when my dad came to check in and front desk asked him for 500.000vnd and said to us that they do not receive any information from me (I have a evidence with me that hotel received my request). It’s not much but I’m not willing to pay at that time and asking for her to help my dad check in first then I will work on with reservation team. She was keeping say NO. She only does check in if we pay money for her, if not my dad has to waiting. It is very unprofessional and it’s not 5-star standard service that a 5- star hotel should have. This will be the last time we stay at FLC Resort Quy Nhon Tôi có đặt 2 phòng 2 bookings cho ba tôi tại FLC Luxury Hotel Quy Nhơn. Do có một chút sơ suất lúc đặt phòng, tôi chưa chuyển tên booking từ Hang Pham sang Pham Van Lieu. Tuy nhiên, n*** sau khi phát hiện ra, tôi đã email và cũng nhận được phản hồi của khách sạn . Để trao đổi chi tiết, tôi cũng đã gọi điện gặp bộ phận đặt phòng để trao đổi về vấn để đổi tên booking này. Bộ phận đặt phòng cũng xác nhận đã thấy booking và cũng đã thấy tin nhắn yêu cầu trên booking của tôi. Và nói đã nắm thông tin hỗ trợ chuyển tên ( Không hề mention gì đến việc mất phụ thu cho phí đổi tên). Hôm nay khi ba tôi đến check in, nhân viên lễ tân yêu cầu thanh toán 500.000vnd phí đổi và nói không nhận được bất cứ thông tin gì từ tôi về request đổi tên. Tôi có nhờ các bạn hỗ trợ làm thủ tục trước và sẽ trao đổi lại với bộ phận đặt phòng sau. Tuy nhiên, với sự kém nhanh nhẹn và cứng nhắc của bạn lễ tân. Nhất quyết phải thu tiền phí đổi tên mới hỗ trợ check in. Tôi biết quy định là quy định, các bạn phải làm theo nhưng việc không linh động với khách hàng là quá kém. Tôi không nghĩ 1 khách sạn 5 sao mà có thể gây sự khó chịu cho khách hàng đến vậy. Tôi viết email này mong muốn bộ phận đặt phòng và khách sạn kiểm tra lại thông tin đặt phòng. Tôi cũng không nhớ rõ bạn đã nói chuyện điện thoaii và xác nhận với tôi là ai. Tôi nghĩ 500.000vnd nó không phải số tiền lớn mà tôi k thể chi trả, nhưng tôi mong khách sạn hãy xem lại cách làm việc linh động hơn và đưa thông tin đầy đủ tới khách hàng để mang lại trải nghiệm tốt cho khách hàng.

FLC Quy Nhon provided an excellent family holiday for me. I am quite pleased with the resort's amenities. FLC’s staff is polite and helpful, particularly Ms. Thao of the FO department, Mr. Dang, and the resort's medical team. Thank you for your hospitality! ^^

This hotel stays true to its standard. We booked a standard room but it was so spacious, clean, smelled really nice. The surrounding areas on this property were precious which kept us going for more. Motorcycle rental is available and it was so cheap compared to other places in Hanoi, plus the tank was half full when it was brought to me. The receptionist lady and the bellman were polite and accommodating. The pool was amazing as it looks over the beach. Must give praises to Hung and Binh - the two gentlemen pool attendants who were so caring and kind and very hospitable. If I ever go back to Quy Nhon city, I will definitely go back to stay here. The only thing that needs improving is the breakfast buffet which was quite abundant and the customer service person was just standing around. As a customer service representative of a 4 star hotel myself, I find this a weak point of this accommodation. However, the rest just makes up for it so we’re fine.

หลังจากการเดินทางไปยัง FLC Grand Quy Nhon กว่า 1 ปีแล้ว ฉันและครอบครัวกลับมาที่นี่อีกครั้ง เมื่อเทียบกับครั้งที่แล้ว การกลับมาครั้งนี้ โรงแรมมีการเปลี่ยนแปลงที่โดดเด่นมากขึ้นในหลาย ๆ ด้าน ในส่วนของห้องพักสะอาดกว่า ห้องทําความสะอาดค่อนข้างระมัดระวัง แต่ในห้องยังไม่มีรองเท้าแตะ แต่มีรองเท้าแตะให้แค่รองเท้าแตะทะเล บริเวณระเบียงควรเพิ่มโต๊ะและเก้าอี้ให้แขกนั่งชมวิว พนักงานต้อนรับเป็นมิตร สนุกสนาน และกระตือรือร้น เกี่ยวกับร้านอาหารและการบริการ อาหารเช้าค่อนข้างแย่ และร้านอาหาร Ky Co นั้นแออัดในตอนเช้าดังนั้นจึงสกปรกและยุ่งเหยิง ร้านอาหารอื่นๆ ในชุมชน เช่น Salsa, Terrace Bay, Huong Bien ให้บริการอาหารที่อร่อยและราคาถูกมาก เกี่ยวกับบริการสปาที่ Nurture spa ค่อนข้างดีราคาถูกและคุณภาพของการนวดค่อนข้างดี เกี่ยวกับภูมิทัศน์ รีสอร์ทมีสระว่ายน้ําที่สวยงาม ชายหาดสะอาด แต่บริเวณชายหาดมีที่นั่งน้อยมากสําหรับแขก โดยรวมแล้วทุกอย่างในโรงแรมค่อนข้างดี เป็นสถานที่พักผ่อนสําหรับทั้งครอบครัว

รีสอร์ทดูแลดีมากทุกจุด, ฉันชอบบริการตกแต่งทุกคืนกับเค้กเหมือนคําอวยพรให้นอนหลับสบาย, ขอติอย่างเดียวคือราคาห้องค่อนข้างสูงแต่รวมเตียงเดี่ยว 2 เตียงเป็นเตียงคู่และห้องไม่มีอ่างอาบน้ํา

This could be a great hotel, but isn’t yet. The building is new and interesting, the rooftop area is good. But there are some problems. The ants in the toilet, not a big thing, but staff should have noticed. The room not being cleaned/made-up one day, that just happens sometimes. But: 1) A hotel with these pretensions needs a bar. 2) The breakfast buffet was by far the worst of the 5 we saw in Vietnam, very little fresh fruit or fruit juice, options running out and not being replaced. Unappetising hot dishes. I love eating good Vietnamese food at breakfast, this wasn’t it. 3) The staff all seem a bit lost and uncertain. Yes this is a new hotel… but get some staff with experience who know how a hotel runs! No big mistakes, just general cluelessness and vagueness, except from one excellent female receptionist. All this could be sorted if key members of the team went and stayed a few days in a good hotel, so they knew what they were aspiring to.

The view from our room was spectacular! The breakfast buffet was good but many items were not kept warm enough. Unfortunately we woke up every morning at 5:30 AM to very loud music coming from a group of people exercising at the beach! It would have been perfect if they didn't broadcast to the entire area! It's not the Hotel's fault. The pool was nice but the ground could be kept cleaner from the litter. Overall a pleasant experience :)