โรงแรมใกล้ The Mariners' Museumในนิวพอร์ตนิวส์

เราเดินทางข้ามสหรัฐอเมริกามาเป็นเวลา ＞ 60 วันแล้ว แบรนด์โรงแรมที่เราเลือกคือแมริออท น่าเสียดายที่สิ่งนี้ไม่ได้เป็นไปตามมาตรฐานที่เราคาดไว้ เมื่อฉันเช็คอินในห้องของเราฉันพบว่ารีโมททีวีเสีย เป็นคืนเดียวที่เราอยากดูหนังก่อนนอน (เวลาขึ้นอยู่กับการเดินทางของเราในวันถัดไป) ฉันโทรไปถามคนเข้าห้องทันที มากกว่า 30 นาทีต่อมา สุภาพบุรุษที่น่ารักมาถึงและยืนยันว่าแบตเตอรี่จําเป็นต้องเปลี่ยนและเปลี่ยนในภายหลัง การรอคอยทั้งหมด ประมาณ 45 นาที รวม หมายความว่าเราพลาดโอกาสที่จะสั่งอาหารเย็นจากทุกที่ ไม่ค่อยดีนัก ด้านบวกที่จอดรถง่ายและบริการอาหารเช้าในร้านอาหารในเช้าวันรุ่งขึ้นก็ยอดเยี่ยม

The hotel appeared to be very nice according to reviews and pictures online. I saw that it had been renovated but upon arrival, family members told me that it was once the “happening spot” for many celebrities and others that came in town before Holiday Inn took ownership. The decor was nice and clean upon entering the lobby and the front desk and staff were great! The hallway to our room on the main floor had a bad stintch/smell and the doors to the rooms showed the age of the hotel. When we entered the room the floor was very sticky and had to be cleaned which was cared for right away. There appeared to be tons of construction crew staying there as well and many of their big vehicles took up lots of the parking. Other than that it was good but if they can address the age of the doors and fix the smell it would be great! Again the staff was amazing and the Burger Theory staff was great too!

รู้สึกผิดหวังในทริปนี้อย่างสิ้นเชิง ผมจองห้อง Standard King และเมื่อเข้าห้องพักสังเกตุเห็นว่าไม่ใช่สิ่งที่ผมจองไว้ ผมได้รับกุญแจสําหรับ roll King Mobility ในห้องอาบน้ํา (Handicap) แทน ดิฉันได้คุยกับแผนกต้อนรับซึ่งแจ้งว่าฝ่ายที่ 3 จองนี้ผิดอย่างชัดเจน คําถามดิฉันคือว่าอย่างไรเมื่อดิฉันยืนยันเงื่อนไขว่ามาตรฐานคิง 5 นาทีต่อมา ทางแผนกต้อนรับโทรมาแจ้งว่าไม่มีStandard Kingsเหลืออีกต่อไปแต่เค้าจะรองรับฉันด้วย Standard Double ถ้าชอบพร้อมกับได้รับการเสนอ complementary snack ตั้งแต่ฉันอารมณ์เสีย ฉันปฏิเสธทั้งสองอย่างเพราะ เชื่อ พอได้พูดถึงเบอร์คอนเฟิร์มของดิฉันแล้ว เค้าก็กลับไปเช็คแล้ว และก็รู้ว่าความผิดพลาดอยู่ที่ท้ายที่สุด ดิฉันจะติดต่อกับ Trip เพราะมีความแตกต่างราคาเนื่องจากดิฉันได้กล่าวถึงกับรีเซฟชั่นด้วยค่ะ

The only reason I am giving a 2 is because the lady at the front desk was AMAZING. She was more than I could have asked for at a budget friendly place. She went above and beyond for us and tried to make the best of an awful situation. She honestly deserves a raise, or at the very least an opportunity to work at a location that isn't so run down. It is obvious she cares very much so for the facility and I am unsure why it is so run down. Hopefully she is given a better budget and better resources to properly run this location. I forget her name because it was so unique, but she is someone this company should not let go of. She is definitely a keeper!!!. The rooms are ok for what you pay for, but my daughter opened the door to the adult sleeping area and the handle on her side fell off. The elevator had a not so great smell that an attempt was made to cover up. The bathroom and the pool area were not very clean either. Clearly a hot tub used to be there that is no longer there. The patio chairs are not something we were willing to sit on. There was a couple having a domestic in the room next to us and our whole floor smelled like ****. I understand that it has been decriminalized, but there is a very clear no smoking policy and it's not very family friendly to have that smell lingering everywhere you go. We switched hotels within 3 hours.

The hotel was undergoing a renovation when we came. Although I'm sure the renovation will eventually be nice, there was much to be desired. Firstly, although the listing on ********** said the room slept 5, it slept four and we had to cram three large kids into one bed as there were not trundles or anything provided. There was no seating in the room - when we ate in the room we had to sit on the beds. The beds were so squeaky they woke us up at night from just rolling over. The bathroom sink did not drain properly and bugs also came out of the drain. There was no breakfast even though it said it was provided online on the hotel's website. The worst part was that we were not offered a refund or credit even though the listing was not as described. Will never stay here again. I expect a budget hotel for a budget price, but saying things in the listing that are not true is crossing a line.

The only thing I liked about this hotel was the clean rooms. Everything else: a major disappointment. We checked in Thursday 7/21, and the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint in our guest bathroom, and the furniture in the lobby was faded, dirty, and worn. The lobby computer was sitting on a desk that was bar high, but had a normal sized chair instead of a bar stool. The lobby computer also had unreliable internet connectivity. The bathroom had motion sensors that turned the light and fan on every time you walked in or past the bathroom. The front desk had staff who were visibly frustrated and unmotivated regarding the issues with the hotel. Two front desk personnel informed me they were on the receiving end of other angry, dissatisfied guests. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; some of their clothes were untidy, and one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel (a rundown hotel) next door and it was out of order. It didn't look like the pictures on the website. At 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. He needed to confirm that the room was occupied and not vacant. Breakfast had very few items, some of the items, such as fruit appeared frozen and almost rotten. I paid for two rooms for a total of $988 for an average cost of $165 a night. I rate this hotel as two stars. When it comes to hotels, first impressions and overall presentation are two key factors. Based on my three night experience, I won’t be returning. I did speak to the manager about the issues, and I received a $100 credit on my hotel bill. However, offering small credits pale in comparison to the overall issues of this hotel. The management and ownership seemed to care more about business than repeat business. When speaking to them directly, I felt they offered lip service, but no genuine concern for the issues with the hotel. I believe the issues I had with this hotel aren’t recent, and management nor ownership hasn’t taken any steps to improve the minor issues and the overall appearance and services of this hotel. Without an external inspection or audit, I feel the issues will be an ongoing experience for anyone who stays there.