There is water supply stop suddenly and I called front desk twice and just got inform they are fining some solution, while I was in the middle of shower… Front desk made an apology , but no backup solution and just let customer to wait for almost 1 hour , it is quite disappointing .
I was planning to DC for 2 days and want to store one luggage at reception , which was refused and only allow to stock for check out same day , it is the first time I got this kind of service in US , and I have to carry two luggage’s to DC and then back to NY at the end of. The management is not really friendly and flexible…