I have stayed here a number of times and generally am quite pleased.
This stay was sub par. The computer systems at the front were down the entire stay resulting in extended time to check in and check out. Tthey promised to call once the room was ready and that never happened.
And, if that were not enough, the HVAC system in the room did not work making for a bad night of rest.
I will rethink returning to the Park Lane.