This hotel is rather aimed at tour groups. One night was very noisy and the hotel staff were super nice and helpful to relocate us to another room! Free parking is a big plus. Breakfast was ok but need to walk 100m to another building, which was fine by us as weather was good. Nice view from the breakfast hall over the lake. Cleanliness needs to be improved.
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for staying at Moon Lake Hotel and sharing your detailed accommodation experience. We sincerely apologize for the noise that disturbed your rest one night, and we appreciate your positive feedback on our staff's prompt assistance in changing your room.We are pleased that you were satisfied with the convenience of the free parking and the beautiful lake view while walking to our sister hotel for breakfast. Regarding your comment that there is room for improvement in cleanliness, we have forwarded this to the relevant departments to strengthen cleaning and management as an important direction for future improvements.Thank you again for your valuable feedback, and we look forward to serving you again with an even better accommodation experience in the future.
ผู้เข้าพัก
ห้องดีลักซ์แฟมิลี่
เข้าพักเมื่อ ม.ค. 2025
คู่รัก
1 รีวิว
6.0/10
โพสต์เมื่อ 16 ก.พ. 2025
A fine 3 star hotel but nothing special. However, it was clean but there was minimal sound proofing between the rooms. I wanted to pay more to move to a different Lealea hotel which had lake views or even a different category room in the hotel I booked, but they would not let me as I did not book directly through the hotel. One bonus was a free one hour bike voucher. The luxury Leelea hotel in Ita Goa in the Wyndham which seemed very nice. A big thank you to Handsome, one the Lee leas staff, who was very helpful.
แปล
คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your feedback. We appreciate your kind words about our cleanliness and the service provided by our staff, especially Handsome—we will be sure to pass along your compliments! We are also glad you enjoyed the complimentary bike voucher.We regret that the soundproofing did not meet your expectations and that we were unable to accommodate your request for an upgrade due to the booking channel's policies. We understand how important flexibility is for our guests and will review our policies to enhance future experiences.We hope to have the opportunity to welcome you again and provide an even more enjoyable stay.