Staybridge Suites CHARLESTON - MOUNT PLEASANT by IHG

Excellent location, very nice staff and very clean facilities.  Bed excellent! 

房間很舒適

Hotel was safe and convenient, but rooms are worn, dated, and not as clean as I would have expected. Furniture is worn and ragged. TVs are old-school and don’t have streaming options. Kitchen was greasy on some surfaces. Appliances, walls, bathroom, doors were worn and scuffed. Lightbulbs were burnt out in kitchen and bedroom. Bed had huge sunken area from overuse. I don’t criticize often - but this hotel was just ok. Not a great option if you really want a nice room/suite. Very safe and convenient to Charleston and amazing restaurants. Parking was good. Would probably not stay here again…it just felt shabby and not spotless.

The housekeeping and service staff was so kind. I stayed for 3 nights with my 5 children because of an ice storm. 2 are medically fragile. Breakfast was great, the den downstairs was an huge perk. Everything was very clean. Only one thing made me remove a star. Every day i asked for a pack n play and was given a different story. My 2 year old didn’t sleep well and that made the trip much harder than it had to be. They told me they were all taken the first night. A family down the hall with a baby left on the first day and i mentioned it and they said they’d have housekeeping look but never called me back. Then they said they might have one in a closet. I called several times a day every day and kindly requested. They never followed up. Ever. And always had an excuse. The room was excellent and comfortable.

Due to the winter storm we had to call and cancel, the hotel stated no refunds or a credit for later - ******* wouldn’t offer a credit as had to go thru the hotel. I have been an ******* client for a long time and purchased many trips locally and internationally but now will look at other companies as very disappointed in the lack empathy

Great value for a nice hotel in a convenient location. Check in staff was courteous and professional. Pet friendly, late free breakfast and late check out. Love this hotel!

Room was spacious, clean and had everything we needed for a few days. Having the kitchenette was convenient for leftover food. Breakfast each morning was excellent with lots of choices. Staff very friendly. Pet friendly hotel with dog walking area. Location excellent for a quick drive downtown. I highly recommend.

It was a good stay. We've stayed here for years. Looking a bit worn. They need to do some upgrades very soon

This was our first time, staying at this property. The first room had a heavy smell of cigarette smoke. That wasn’t the property’s fault, but they made it right. The second room was great.