โรงแรมมิซิออนคาเตดรัลโมเรเลีย

The biking said breakfast included and was in the hotel they said because I used ******* it was not available! When we got the room was very far from the elevator that we had to used several stairs. Once in the room the bed had hairs from somebody else and there was no towels in the room. I would not recommend the hotel.

One room did not have have air conditioner and had a smell like stale water or humid. Told staff and they poured something down the drain but it still smelled. The 2nd room I got. Not room 216. The other room was great. Clean and had air conditioner

The room was clean. I had stayed at the hotel before but on another floor. I wish the 3rd floor looked like the rest. More traditionally decorated with tile floors. I didn't care for the carpeted floors in the hallways.

Hello, I’m writing because I am extremely upset about the conditions of my stay. There was a cockroach infestation in the rooms — and not just one. It was a large family trip . We had 4 rooms and there cockroaches in 3 of them .I have multiple videos clearly showing the roaches on the floor and in the beds I slept in. This completely ruined the stay for me and my family. We were here to spend quality time together, and we saved specifically for this trip. Instead, we spent the stay feeling uncomfortable, unable to relax, and honestly disgusted. This is not acceptable for any hotel, and definitely not for one we trusted for a family vacation. Because of this experience, I will not be returning in the future, and I do expect this to be taken seriously. I would like to know how you plan to address this situation and what you can do to make this right, considering the state of the room and the fact that our trip was clearly impacted. Thank you.

I am extremely disappointed with my recent stay at this hotel. Upon arrival, I discovered a serious cockroach infestation in my room — not just one or two, but multiple roaches crawling on the floor and even on the beds. I have several videos documenting this issue, as it was truly shocking and unacceptable. I immediately reported the problem to the General Manager via WhatsApp and even sent the video evidence, expecting a call or at least some kind of response. Unfortunately, no one from the hotel ever followed up with me. The complete lack of communication and accountability made the situation even worse. This experience was distressing for my family and me. We had been looking forward to a relaxing stay, but the unsanitary conditions made it impossible to feel comfortable. It was both unpleasant and disappointing, especially considering the hotel’s reputation and price point. I will not be returning to this property, and I strongly urge management to take this issue seriously and address the hygiene and communication problems immediately.

Had a pleasant 2 night stay. Prime location, A.M /P.M. reception desk was helpful, bellboys & housekeeping were super friendly. The only issue for us were the pillows. They were quite stiff, now I'm dealing with a pinched nerve unfortunately. Other than that, I would stay at this hotel.

You could walk anywhere right for about fifteen to twenty minutes from your hotel and everything you should want is in that time frame, i'm walking

The rooms are clean and the staff are always friendly and welcoming.

I love this place because for me it’s very convenient. The staff are super friendly and professional. The room is clean and the hotel is comfortable and safety.