The best measure to assess quality is not when things are going well, but how a property handles issues when they arise. As we did not have breakfast included, we opted to pay €14 each for the breakfast buffet. On our second morning, we arrived after a rush, to find (after we paid) that most items had not been replenished. The buffet was out of bacon, scrambled eggs, fresh fruit, yoghurt, cheese, bowls and plates, which we did not realize until after we paid. We were told eggs would take 10 minutes, but we left after half an hour to get to an appointment and the eggs were just coming out then. We spoke with reception about our experience, and suggested comping our breakfast our last morning would be a fair way to handle the fact the breakfast we paid for fell far short of what was promised. There were emails back and forth, and eventually we were offered breakfast at 50% discount the last morning. We opted not to take them up on this offer. Subsequent e-mail communications with management agreed items were short because of the earlier crowd, and highlighted that quality eggs take time to make. Nothing acknowledged we paid for something we did not get. I asked for a full refund for breakfast, and communication stopped altogether.
I understand problems happen, however it was how management handled this issue that left a bad impression of the Bikube, and why I cannot recommend it to fellow travellers.
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