โรงแรมใกล้กับ Skate parkในMontemor-o-Novo

Not a great start but did get better through the 4 days. Our arrival was frosty, especially madame manager who couldn’t crack a smile for her customers. Next it’s a 4 star hotel that wanted payment for the room upfront. Then they didn’t accept Amex and finally, laundry service was suspended but they could give us the details of do it yourself launderettes in the town. Not a good start to our expensive stay. That said we had a very nice bungalow, well maintained and a nice cool retreat from the blistering summer heat. Great shower pressure, comfortable beds. All the important things for a vacation. The weird process of having to book specific times for breakfast and dinner didn’t make much sense, especially since there were never more than 4 tables occupied for the times we were there. Could be a process still in place from the pandemic. The jewel was the roof pool and solarium. A lovely place to chill after tourism. The staff we engaged with were very nice and helpful. It’s a shame our initial experience was tainted by management and some obscure policies you’d not expect for a hotel with 4 stars.

The hotel has a lot of potential, like the architecture and surroundings, however the generalized lack of empathy and professionalism by the staff ruins it in our opinion. Case in point: on check out, I asked to be invoiced under my name and company. “Mr C” said the invoice could be under my company name but would also need to reference my wife’s name instead of mine, as the booking was made by her. This was of no use for me, so I asked whether there was a way around this issue, as this has happened for us before at other hotels and they were easily able to accommodate the change. The answer was no – the software had recorded everything under my wife’s name. I then joked that ok, but maybe they should consider changing their software, to which he insisted that the software was doing what it was supposed to. So: 1) the staff was unable to put himself in my shoes and understand this was an impactful situation; 2) he was unable to escalate to management to find a solution; 3) not only did he not understand this was a reasonable request (attended to at other hotels), he insisted on making a point that everything was correct (hence I was incorrect); 4) total lack of empathy and professionalism. In the end he should have just said “sorry that we cannot accommodate your needs”. This was just an example. In the restaurant, there was just one person we found friendly – the sommelier, fantastic man. It’s really as if no one cares about their guests. Other notable exceptions: the girl that checked us in and the hotel director, both very friendly. Finishing the list of “cons”, we were a bit surprised there was construction going on near our suite (11) both on Saturday and Sunday. Not what we expected as a tranquil place to relax. To try to finish with a positive note, we liked the architecture and surroundings which, while tired here and there, still retain their charm. The suite was comfortable and the upgrade to a 2 bedroom was a nice touch. As were the gratuities like wine bottle, cookies, flowers, and honey. Breakfast was good, and so was the food at the restaurant. But in the end, none of this matters when your guests leave with bad memories and not wishing to return.

Great hotel for the price. The rooms are adequate and very clean. The air conditioning is exceptional. Beds are older, but i slept great. Breakfast is okay. The location is easy to get to and has plenty of parking. We stayed for 5 nights. The staff was exceptional. We were always greeted and asked if there was anything we needed assistance with. I would stay again.

เราพักที่ฮิลตันนี้เป็นเวลา 3 คืนและเราได้รับบริการระดับสูงสุดตั้งแต่แผนกต้อนรับมี Moises Raquel Davide รูมเซอร์วิสเป็นร้านอาหารที่แตกต่างกันฉันจําได้เพียง Celso Diogo Paolo การแสดงอาหารเช้านั้นยอดเยี่ยมมาก ห้องพักมีขนาดใหญ่พร้อมเตียงที่ยอดเยี่ยมและที่จอดรถฟรีสําหรับสมาชิกทองคํา หากคุณไม่มองไปรอบ ๆ Evora นี่คือสถานที่

การอยู่ในสถานที่ทางประวัติศาสตร์ที่เต็มไปด้วยประวัติศาสตร์ที่ได้รับการอนุรักษ์อยู่เสมอ สิ่งสําคัญที่สุดคือความรู้สึกที่ได้รับจากนั้นเป็นสิ่งที่ดีเสมอ สถานที่แห่งนี้น่าทึ่งผู้คนเป็นมิตรเป็นสถานที่ที่จะกลับมาไม่เพียง แต่เพลิดเพลินกับ Pousada แต่ยังรวมถึงหมู่บ้าน Arraiolos และบริเวณโดยรอบ

เราชอบโรงแรมนี้ ระหว่างทางไปอัลคาร์ฟและลูกสาววัย 18 ปีของฉันพักที่นี่หนึ่งคืน น่ารักมาก ห้องพักกว้างขวางและสวยงาม สระว่ายน้ําสมบูรณ์แบบและอาหารก็ยอดเยี่ยม บริการก็ยอดเยี่ยมเช่นกัน ปัญหาเล็ก ๆ เพียงอย่างเดียว - มดในห้องน้ํา ฉันรายงานเรื่องนี้กับพนักงานพวกเขาขอโทษขอบคุณฉันและบอกว่าพวกเขาจะดูแลมัน พวกเขายังแนะนําร้านอาหารที่ยอดเยี่ยมสําหรับอาหารค่ําในบริเวณใกล้เคียง

Wir hatten einen wundervollen Aufenthalt in Evora und haben uns das MouraSuits Hotel gebucht. Der Check-In war super freundlich und wir durften unser Zimmer sogar eher beziehen als angegeben. Das Hotel bietet einen extra Parkplatz, sodass wir auch keine Probleme hatten unser Auto abzustellen. Wir hatten ein Superior-Room für 2 Personen mit Blick auf den Pool. Das Bad ist wunderschön ausgestattet mit einer Regendusche. Der Pool ist auch angenehm kühl gewesen, aber nicht zu kalt. Das Frühstück war ein Traum. Wir konnten uns unsere Eierspeise dazu bestellen ohne Aufpreis, es gab diverse frische Säfte sowie Käse und Wurstaufschnitt, Gepäck etc. Wir kommen auf jeden Fall wieder.

Too expensive for what it offers. Overbearing and foolish management that won't admit its mistakes. Decisions that favor business events instead of the relaxation they claim to offer leisure guests. Access is 1.5km on dirt, full of terraces from tractors, which makes it impossible for a car to go more than 10kms/h without breaking the shock absorbers. At check-in there was a group of around 50 people at the entrance to the hotel. We headed for the pool and were surprised by the same group on the pool terrace. It was a company team building event with food, drink and a lot of noise. It was impossible to rest. Small, plastic outdoor pool overlooking the air-conditioned rooms. The company's employees took over the hotel and filmed us with a drone while we were in the pool, without any authorization or warning. This is a clear disregard on the part of the hotel for the privacy of its guests. We went to the room and found the sheets and pillows dirty. The group continued to make noise all afternoon all over the property, on a peddy paper, running and shouting, and even peering into the bedroom windows in search of something. Later, we had dinner in the hotel restaurant and the group continued to sing Alentejo songs and drink at the bar throughout the meal. In addition, the dishes we ordered (cod and sea bream) were salty. After dinner we went to reception and told them that we didn't want to stay at the hotel next night, arguing what I'd explained and asking for a refund for the next night we wouldn't be staying. We were told that the next day they would talk to the superior to see what the situation was. On the way back to the room we found a plague of insects near the entrance and on the outside walls of our room and the adjoining rooms. The next day we showered and smelled of chlorine, the level used in the water. At breakfast the group was still in the hotel. We went to reception and the receptionists told us that we wouldn't be refunded the €190 for the night we hadn't stayed. We left and they kept the money. Relaxation and tranquility?!?