My first experience with the hotel was when I called to see about an early check in. I had called about an hour early for check in, because we had some plans change. The individual I spoke to reminded me early check ins cost $$, ok understood, was my room ready? Her response was we should have some rooms ready for check in, to which I replied, I want to make sure I receive the room I have already booked and paid for. For what ever reason she did not like the fact I requested the room type I'd already paid for, she gave me a smart a** response, which definitely made me not want to spend any extra money here. Fast forward to our room (the lady working the check in once we arrived later that night was much more pleasant), neither of the two TV's we had, had working sound. So trying to keep kids entertained and the pets we had at ease with background noise was not a possibility. Additionally, the "to-go breakfast" that is advertised for $10 was very lacking. Basically, a bagel, fruit and maybe one more option thrown in a plastic to go box. The lack of customer service and hotel service since C-19 has gotten ridiculous.
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