Here’s the email I sent to the hotel manager, Brendan Mangan. He subsequently decided to ignore it. Brendan, I’m a Marriott Bonvoy member and my stay at the Westin Minneapolis was the worst experience I have had with any Marriott hotel. Below is a list of issues that occurred; the worst of which was the shower issue. I would like to hear back from you about how to remedy this. While showering, the shower head had a leak that shot over the shower curtain and into the main bathroom. By the time I finished my shower and opened the shower curtain, the entire counter had a layer of water, the floor had a layer of water, and my toiletry bag was soaked and ruined. I had to dry the counter, floor, and my items…making me late for a meeting. I requested it to be fixed when I left in the morning and it was not fixed when I returned at 7pm. I was too tired to move rooms that late or have a worker in my room so I went through the whole thing during my shower the next morning. I had to change rooms that night. Other issues that occurred: Some Food / drink items on the menu were not available TV in the room did not work. The screen had color bars, no picture. I learned of your construction upon check in. I’d like to know this when making my booking decision My stay at your hotel was an awful experience and I would like to hear how you plan to remedy this.
เป็นที่พักที่ดีที่สุดเสมอ ห้องพักและสถานที่สาธารณะสะอาดและเป็นระเบียบอยู่เสมอ ทําเลที่ตั้งน่าสนใจมากมีสถานที่ท่องเที่ยวเดินและร้านอาหารระดับไฮเอนด์มากกว่าที่คุณเคยลอง หากคุณเข้าร่วมและกิจกรรมที่ River Center หรือ X เป็นสถานที่ที่ดีที่จะอยู่
My wife and I just spent one night here and couldn’t be happier. This is an immaculately clean and comfortable hotel located in a great area, near attractions, restaurants, shopping, etc. Very courteous staff. As advertised, the room has everything you need for a great nights sleep- a clean comfortable bed, very clean shower, spotless bathroom. Had two stands for luggage, flatscreen TV, nothing real fancy but just right. Very convenient parking in the adjoining garage. It was nice checking in after a long day of traveling and having a cold complimentary beer at the bar. Highly recommended+++