The pictures on the website did not match the actual South Beach hotel. Our room was out dated and the beds were very springy and uncomfortable. We stayed at South Beach not knowing the its affliated with Boulan hotel which is next door and where the pool...restaurant..check-in reception etc all took place there and where the pictures on the website are from ....
The positive side was the staff was nice and the location other than that the photos on the website for South Beach hotel was very misleading....
แปล
Gustavo
เข้าพักเมื่อ มี.ค. 2024
อื่นๆ
1.0/5
โพสต์เมื่อ 30 มี.ค. 2024
The property location is really good, however the property is really old, smelling old carpet and windows totally dirty. Frustrating!!
There was a leek in my room that made all of our clothes wet and not even an offer to switch to another place. The hospitality and customer care was missed unfortunately.
แปล
Dreà
เข้าพักเมื่อ มี.ค. 2024
เพื่อน
1.0/5
โพสต์เมื่อ 29 มี.ค. 2024
Nail on the coffin was being charged additional $75 for checking out 30 min late. They do a bait and switch on building pictures. Staff was rude at front desk and lobby. Had to switch out of first room because the order of mildew. Hallways and elevator stink.
แปล
Wayne
เข้าพักเมื่อ มี.ค. 2024
อื่นๆ
3.0/5
โพสต์เมื่อ 22 มี.ค. 2024
Several guests, ourselves included, questioned why the tv did not work. They said they would send up a tech. Never happened. Another guests said their door would not lock. After two nights no resolution. Much of the furnishings are in need of replacement.
แปล
Matthew
เข้าพักเมื่อ มี.ค. 2024
หวานกับคู่รัก
1.0/5
โพสต์เมื่อ 22 มี.ค. 2024
Smelled like mold. Was dirty. There was a bogger on the pillow. Construction work was being done right at the window. Immediately checked out and left
แปล
a
เข้าพักเมื่อ มี.ค. 2024
หวานกับคู่รัก
5.0/5
เลิศมาก
โพสต์เมื่อ 21 มี.ค. 2024
The staff went out of their way to help. The location was perfect...we could walk to the most emblematic places. anything you could want. Back in Miami Beach we wouldn't stay anywhere else but here.
แปล
e
เข้าพักเมื่อ มี.ค. 2024
หวานกับคู่รัก
5.0/5
เลิศมาก
โพสต์เมื่อ 21 มี.ค. 2024
Check in was easy. This is a special hotel with amazing staff. Everyone was professional and helpful. The location and views can be beat!