Hotel Marquis Reforma

Very well located hotel, friendly and helpful staff. Well appointed, spacious room. Surprised to have a refundable security deposit charged to the credit card which attracts both exchange and processing charges (non refundable).

A great location with a very impressive lobby and facade. The room was nice although a bit small. Whilst the staff were mainly great, we were disappointed on a couple of occasions. Firstly, they took away our bath towels without replacing them. When we called down asking for towels they said they would send someone straight away however we never received them and had to dry ourselves with our robes. Secondly, we had to leave at 7am and asked if we could have something to eat a bit earlier. They were unwilling to organise anything. Every other hotel we have stayed at would organise a brekkie box if you’re unable to make breakfast time, given this was a part of our stay and therefore a service we had paid for.

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.

Equipe extremamente gentil, quarto espaçoso e cama super confortável, bons restaurantes

個別年輕女服務員對客人不是那麼友善，總覺得有些不耐煩。希望該女服務員的親朋好友，父母到外旅遊遇到更多熱情大方，耐心細緻的良好服務。

非常不錯，環境安全整潔，亡靈節的氛圍也出現了喲！