When we checked in, the front desk staff informed us that our reservation could not be found in their system. We spent more than ten minutes communicating before another colleague stepped in and helped resolve the issue.
After leaving our luggage, we later realized that the front desk had forgotten to return our passports. Fortunately, we were able to retrieve them, otherwise it would have caused serious trouble.
I hope the hotel can assign more experienced staff to handle the check-in process in order to improve the overall service.
แปล
คำตอบจากที่พัก: Dear our valued Guest,Thank you for your comments about your recent visit at Triumph Whitesands Hotel . We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future.Sincerely,Hotel ManagerHesham Seleem
ผู้เข้าพัก
ห้องดีลักซ์ - เตียงคิงซิซ - วิวทะเล
เข้าพักเมื่อ ก.ย. 2025
เดินทางคนเดียว
5 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 2 ต.ค. 2025
the sea view is great,and the room is clean
แปล
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Mohsen
Rukaia Gashgari
ดีลักซ์ ห้อง - เตียงคิงไซส์ - วิวเมือง
เข้าพักเมื่อ พ.ย. 2024
คู่รัก
2 รีวิว
9.0/10
ยอดเยี่ยม
โพสต์เมื่อ 4 ธ.ค. 2024
Very good hotel and services
แปล
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Mohsen
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Ahmed Mohsen
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
ผู้เข้าพัก
ห้องดีลักซ์ - เตียงคิงซิซ - วิวทะเล
เข้าพักเมื่อ เม.ย. 2025
เดินทางคนเดียว
10 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 14 พ.ค. 2025
Excelente relación calidad precio. En primerísima línea de playa y muy amables. Solo pondría un pero al restaurante, mejorable en calidad gastronomica y ambiente del local. Por y lo demás muy recomendable
แปล
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
คำตอบจากที่พัก: Dear Sir , Thank you for your comments about your recent visit at Triumph Whitesands Hotel . We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future.Mohamed MossadCluster E-Commerce Manager
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
คำตอบจากที่พัก: Dear our valued Guest, Thank you for your comments about your recent visit at Triumph Whitesands Hotel . We sincerely apologize for the inconvenience you had during the stay and the perception you received from our service, we are taking corrective actions to avoid situations like such. We hope to have the opportunity to serve you again in near future.Sincerely,Hotel ManagerHesham Seleem
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
AM-YAN
ห้องดีลักซ์ - เตียงคิงซิซ - วิวทะเล
เข้าพักเมื่อ ม.ค. 2025
เดินทางกับเพื่อน
1 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 27 ก.พ. 2025
酒店很不錯,早餐非常豐盛,海景房服務員很禮貌
แปล
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem
คำตอบจากที่พัก: Dear Valuable Guest : Thank you for choosing to stay at Triumph Whitesands Hotel and for taking the time to review us on Trip.com. We are very pleased to hear that you have enjoyed your stay, We would like to thank you for your feedback as we are constantly strive to achieve the highest quality standards and work on continuous improvement to enhance our overall guest experience. We look forward to welcoming you back in the near future, where Triumph team exert every possible effort to make your stay comfortable and enjoyable! Sincerely, Hotel Manager Hesham Seleem