Generally speaking it is a good hotel; I had a spacious room with a good bathroom, very clean. Good breakfast with an ample choice of food, fruit, cakes; I would only complain about the lack of fresh milk, and coffee is really lousy. Fruit juices could be of a better quality. Personnel vary from courteous to quite indifferent. One negative thing: the lobby bar is permanently closed, and the restaurant bar is open from 5 pm to 11 pm. Once I asked for a bottle of water after 11 pm and I was answered it was impossible to get one (NB there is no minibar in the rooms). The restaurant is open for breakfast and in the evening it becomes a taqueria, which makes good tacos and is quite cheap, so it is a good option if you go for a quick simple dinner.
NH Collection is a modern, trendy hotel located near Merida Centro. The restaurant provides paid breakfast which is quite tasty, and as world travelers, we have found no finer dining service than that provided by our most attentive, courteous and genuinely kind server, Ezekuiel! The General Manager truly cares about the guest experience and stopped by our table to inquire as to our stay. Not many of the front desk staff speak English. However, Elmer (the bellhop) served as a welcomed translator during our 16-day stay.
It's my 2nd visit to Merida and to Hyatt. What I love is the hospitality of the people from the front desk, bellmen, housekeeping and food and beverage workers. The rooms are spacious and plenty of room to put your things. It's very clean as well. The breakfast/brunch buffet is amazing, I wish I had enough stomach to eat everything. The bakery has a vareity of pastries absolutely delicious along with good coffee. They have a small clean gym which we took advantage of, but can get full fast early morning. It's walking distance to many good places to shop and eat. Uber is cheap if you want to explore further.
Very nice newer hotel. Very large clean rooms, very modern. 110v outlets with USB. Somewhat walking distance to places, but taxis are cheap. Great breakfast and very very friendly staff. A/C works great in the room. Very nice breakfast/dining area with a bar. Top 10 gyms I’ve seen in my travels. Five treadmills with TVs (none of the TVs worked however), two ellipticals, free weights, multi use machines, leg curl, back. Very large gym - 24/7. Negatives - little to no hot water after about 4pm for some reason, so plan on taking a cold shower if needed. Elevator door readers for room access don’t work well.
Due to a 6am departure we chose the Hacienda Inn hotel because of the close proximity to the airport. Upon our arrival we were greeted by a very friendly girl at the counter who was full of smiles. Upon entering the room we were pleasantly surprised at the cleanliness of the room which had a coffee maker and two double beds. The restaurant on the property next to the pool had a variety of meals to choose from and cold cervesa as well. We asked the desk girl to arrange a taxi at 3am and it arrived at 3am sharp. The cost of the room was $35.00 and it was a bargain to say the least. I enjoyed the stay albeit it was only one night but I would not hesitate to stay again and would recommend it to my friends as well.
Just spent 2 nights here but found the hotel to be well connected with free parking, shopping and restaurants; what else do you need? It is actually connected to a shopping center that has a Walmart. We ate at two of the three restaurants located in the mall and found others that we tried as well. Nice décor and good size comfortable rooms. Hope to return one day.
Eeliset vThe hotel is nothing short of beautiful and breathtaking aesthetically! You are in great care in every way with the staff and the hotel owner in every way you can of. They are all very catering and friendly ! They make some delicious food and make you feel at home! Very clean and replenished daily! I celebrated my birthday their and they made me a beautiful towel decorate cake just like in a cruise ship. I highly recommend staying in this beautiful hotel boutique it’s a whole and memorable experience, you won’t regret it ! Very central to all the downtown attractions and walking distance to the Mercado, cathedral , and various plazas nearby ! Definitely going back to stay with them soon !
This Hotel is one of the best hotels I’ve stayed in while visiting the Yucatán ! I want to give much thanks to Martin who works the front desk!! and all who work the security at night and the door men during the day! !!! The women who work breakfast are amazing and so sweet and helpful ! I’m just so impressed with this hotel I could go on and on!!! I go to Merida often and have stayed at so many different hotels ! This wins the Gold Medal. Thank you Residence inn The room was so comfortable and I love that my remote for the TV changes Spanish movies to English!!! Yes!! Location ideal for shopping and groceries ! ❤️👍🎉machismo gracias !!!!!!!
This is a 3 star review based on averaging 1 star concerns and 5 star aspects. 1-star concerns relate to safety. Two things that were concerning: (1) my father slipped and fell in the bathroom at 4AM and lost consciousness. When I yelled loudly for help in the courtyard (including ”hospital!!” because we thought he maybe had a heart attack or was otherwise dying), NO ONE RESPONDED. The hotel is an open air building all facing an inner courtyard so someone should have heard my loud yelling, especially when pitch quiet at 4AM. Thankfully, my father was OK later that night and next day. (2) When I told this story to the front desk the next day, the woman was not at all concerned that a guest could have died at their property. I asked to confirm that someone works the night shift, so I am not sure why no one responded that night. She asked if we called the front desk that night, which I did not because my father was possibly dying so no, I did not have time to figure out what the front desk number was at 4AM. Also no one responded to me YELLING for help, so I doubt someone would pick up the phone. She said she would tell the night shift, but there was otherwise no follow up. I also provided this story on a guest comment card when we left - also no follow up. 5-star - hotel is in a great location in the center of town near the main plaza, and it is a charming building with a lovely courtyard and rooftop pool. As other reviews mention, the rooms are rustic/simple/basic but they are perfectly serviceable, especially given the price and location. If not for the safety concerns, I would stay again.
Great hotel, nice pool, nice people. We were able to watch the World Cup games on the tv in our room. Great service and in a good location pretty central to the city and many things are in walking distance, car parking lot is reliable and keeps the cars safe.
FfernandolL3022CXEs un hotel limpio y agradable con un excelente desayuno. El único problema es que está muy lejos del centro en una zona más bien industrial. Perfecto para viaje de negocios, buena wifi, y no tanto para visitar la ciudad de turista. No confundir con el City Express Plus que si está más cerca del centro y en una zona muy agradable como el paseo Montejo.