รีวิว โรงแรมรองเดวูซ์ เมลเบิร์น

คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to share your experience. While I’m pleased to hear you enjoyed our central Melbourne CBD location, I’m sorry to learn that your room did not meet expectations and that you experienced an unpleasant smell from the bathroom drains.Please know that this has been brought to the attention of our housekeeping and maintenance teams for immediate attention. We understand how much of an impact this can have on your stay and appreciate you bringing it to our attention.We value your feedback and hope to have the opportunity to provide a more comfortable experience on your next visit.Warm regards,Michael Nguyen | Duty Manager

คำตอบจากที่พัก: Dear Sandy,Thank you for taking the time to share your experience, and I want to extend my sincerest apologies for the distress and inconvenience caused during your stay.Being given access to an already-occupied room is a serious error, and I completely understand how unsettling that must have been for both you and your husband. This is not the level of service we hold ourselves to, and I have already addressed this matter with our team to ensure it does not happen again.I'm also sorry to hear that the room did not meet your expectations in terms of space and the river view. While some rooms offer partial views, I understand how disappointing it must have been if this did not match what you had in mind. For future stays, we do offer guaranteed view rooms, and our team is always happy to assist with room preferences whenever possible.We truly appreciate your feedback and the opportunity to improve. I hope we’ll have the chance to welcome you back for a much better experience.Warm regards,Michael Nguyen | Duty Manager