รีวิว โรงแรมเชอราตัน เมลเบิร์น

ผิดหวังเล็กน้อยเกี่ยวกับสระว่ายน้ำ ตัวเลือกอาหารเช้า ตู้เย็นในห้องว่างเปล่า บาร์มีเวลาเปิดทำการจำกัด และที่จอดรถก็ค่อนข้างซับซ้อน

พนักงานไม่สามารถตำหนิอะไรได้ อย่างไรก็ตาม สิ่งอำนวยความสะดวกต่างๆ จำเป็นต้องได้รับการปรับปรุงใหม่ ทีวีในห้องพักไม่ทำงาน และได้รับคำแนะนำว่าไม่สามารถซ่อมแซมได้จนกว่าจะถึงวันถัดไป เราจึงใช้ไดร์เป่าผม แต่พบว่าไม่มีปลั๊กไฟที่ด้านนั้นของห้องที่ใช้งานได้ อีกครั้งที่ได้รับคำแนะนำว่าไม่สามารถซ่อมแซมได้ทันที ต้องใช้ทีวีเป็นกระจกสำหรับเป่าผม! จากนั้นเราก็ได้รับสายจากแผนกต้อนรับหลังจาก 22.00 น. เพื่อตรวจสอบว่าทุกอย่างเรียบร้อยดีหรือไม่ แม้ว่าจะได้รับแจ้งว่าไม่สามารถซ่อมแซมได้ก็ตาม น่าผิดหวังจริงๆ ในแง่บวก ผู้จัดการทั่วไปและพนักงานต้อนรับ เชอริลนั้นยอดเยี่ยมมากในการพยายามช่วยเหลือและสามารถยกหนี้บางส่วนออกไปได้

โรงแรมปรับปรุงใหม่ถือว่าดีในต่างประเทศแต่ที่จีนให้ความรู้สึกเหมือนโรงแรมสี่ดาวเลยจองห้องวิวเมืองแต่ได้ห้องหันหน้าไปทางอาคารสำนักงานติดต่อแผนกต้อนรับไม่ได้ ได้อย่างราบรื่นฉันจึงตัดสินใจเปลี่ยนห้อง ไม่มีมารยาทแบบจีนเลย!

T'was my third time here and they don't disappoint. Room is clean and sleek. Breakfast is good quality. Toiletries needs to be requested all the time- it's not always convenient especially that you need it daily and you stay for 2 weeks.

Very centrally located but don’t bother going for the city view, not worth it lol…… after spending a total of 5 nights over here they gave us a “better” view this time on the last night visit

On 24/6 I ordered fried eggs during breakfast, yet the quality of the eggs were not up to standard, yolk was not normal and with no taste at all, yet I ordered same on the next day with a different chef, that was back to a normal egg, I wondered Sheraton would use such quality of eggs! Another opinion is that gym room facilities are not enough, thanks!

Very disappointed with Mariott both in Sydney and Melbourne.  Melbourne’s worst - the room is like no one has ever stayed for a long long time and all dusty.. the desk, the chair, the bed, the wardrobe…. Then the toilet is those glass-room one and you can see through if not with blinds. And the blind is out of order… thanks God I am not sharing room with another colleague 😅 Then the room-service has forgotten to replenish me with water, not to mention wash the glasses used. I was needed to call many times to guest service and ultimately I’ve tried to call hotline but not helping coz she’s not working in Australia 😅 I will definitely it not suggesting to stay in this group on the future. And as of now, I think I’ve haven’t got my e-bill yet 😒 The breakfast is not good too while Sydney one has more varieties comparatively

Very convenient location with walking distance to free tram zone and nearby hot tourist spots. Friendly staff who accommodated it need for checking in very early morning. Shower place a bit weird with no door to prevent water from getting out. Tourist sand city tour info available at reception.

The breakfast is good, staff are friendly, locations is quiet well.

Great central location to city venues with easily accessible car park across the road. Very comfortable stay after our theatre show at the Regent.

Pleasant stay, friendly staff

I have finally talked to the manager at my 8th day staying. In this trip, I was staying at Sheraton for total 9 nights. It is a very bad experience. I have to call them almost every day about the room which is pretty annoying. First of all, don't expect Melbourne's five star hotel is like the other cites, however, I don't care it is fancy or not, but cleanliness is important to me. For the first day cleaning, need to ask them to come vacuum the floor as hairs are all over the bathroom. Second day, they have thrown my own towel, I know it is white and it wasn't on the floor, which they said only change those towel on the floor, but my towel size thickness quality are so much different that it shouldn't be mixed up so easily, and there is a japan flag logo. After talked to them, they said is hard to find and bought me two new towel, which it is not that helpful as it is too big and thick to bring is to travel. And then at the next couple of days, need to call for shower cap, lotion and slippers, their slippers are thin one that need to change at least once in two days especially if you have sweaty feet. of course, on those days, bathroom have never been vacuumed, it is like if you didn't requested they wouldn't do it. and the non the 7th days, when I got back to the room at night, the room hasn't been tidied up at all, towels are on the floor, bedsheet was still messy, so I called them and asked why no-one cleaned my room. first thing they asked it have I put the do not disturb one I said no, then they said they can ask someone come up to clean now which was like 8.30 pm at night, which I just got back after whole day out and wanted to rest. After the call, I realised they have came to my room as the bins are cleaned up and they have placed two new bottle of water, so they have came in but left without finished their job! On the 8th day, I have left the key and went to the check in counter for the key, I walked to them and told them I left my key, and then I gave them my room number, they just gave me a new key without asking me my name and checked my ID or anything. This wass super a horrible staying experience!

Made a mistake with getting breakfast.. stale bread, coffee machine was broken, food was bland. Only good thing was the chia pudding and juice selection. Staff service was inadequate and makes you feel ignored. Room was clean but pretty sure the bathtub was not cleaned from previous usage as there was soap scum/dirt on the sides. And no body soap.

In the center of city and Chinatown. Lots of eateries. Very comfortable stay.