Beautiful location deserves 5 stars. Staff service quality 1 star. Access to the hotel if you come by car you will test local driver and friendly mindset to help you to your room - 2 stars. Even helping to carry luggage’s it is not on their mindset to help customers. Avoid to book breakfast is too poor to loose time go outside and enjoy the views. Inside the room is fine except they should install door for the shower and also light and not a led flashing purple color. We will come back next year to matera for 3 nights but not at this hotel which with all my respect to the owner … they should train their staff to understand service mindset and not speaking in Italian saying bad words thinking we are stupid and do not understand.
We were in this hotel at the beginning of June 24. Everything was absolutely perfect ! First of all, the kindness and commitment of Betty and Ivana on phone who gave us all the necessary informations to facilitate our arrival in Matéra and the journey to the hotel ! Then the warm welcome from Ivana upon our arrival ! The Help from Samir, so kind and available, with our luggage ! And which gives us information about the city. The hotel, ideally located in a quiet area, with a magnificent view on the Paleolithic caves, and which is entirely built in the rocks !! And the rooms, under the vaults, so chic, of exquisite taste, comfortable, where you immediately feels so good ! Finally, the breakfast, copious and varied, which offers fresh and delicious products ! It was an exceptional stay in an exceptional establishment ! We loved it and can’t wait… to come back soon !!
An outstanding experience from start to finish! The room was not only spacious and spotless but also designed with comfort in mind, making it the perfect place to unwind. The facilities were modern, high-quality, and well-maintained, exceeding all expectations. The staff was exceptionally welcoming, knowledgeable, and genuinely attentive to our needs, always going the extra mile to ensure a memorable stay. The location was also ideal, adding to the overall convenience. We’re already looking forward to our next visit!
This was my favourite place to stay during a 15 day holiday travelling around southern Italy and Turin. Very warm welcome from the staff, a lovely quiet bedroom (as requested as my husband is sensitive to noise) and wonderful views from the terrace. A very easy walk to see the main sights, superb breakfasts and plenty of restaurants to have dinner close by - very good recommendations from the hotel. I really wish we could have stayed longer and next time we will. Matera is very beautiful and was very quick to reach by train from Bari. Thank you all at Palazzo Belsanti - highly recommend.
I stayed at Hotel Nazionale-Matera while visiting family for 9 nights with my son. My wife recommended this hotel based on her stay a few weeks earlier when she visited Matera with friends. She knows how fussy I can be, so she knows if I didn't like it, she would be hearing about it for quite awhile. The hotel is in a great location, modern, and safe. The room was sleek, clean, and housekeeping came every day. The beds were comfortable and extra blankets and pillows were available. The breakfast was delicious and offered a wide variety of options-eggs, sausages, rolls, toast, pastries (lots of delicious pastries), fruit, juice, coffee, etc. I looked forward to going there each morning. The hotel staff was professional, friendly and very accommodating. We had to leave very early on our last day to catch an early flight and they arranged for a bagged breakfast for us. We enjoyed cocktails in the bar and sitting on the patio was an extra plus. After 9 nights you'd think I would have at least one negative take away, but I don't.
If you like unique and an unforgettable experience, this is the place for you. I truly felt like I was in a movie. This isn't a ”bells and whistles” place; this is stepping back in time and experiencing life sleeping in a very beautiful, immaculate and stylish cave. Basiliani is a cave hotel with all the amenities of modern day, yet entrenched in the history of a world where people actually lived in caves until the mid 1950s. What a true archeological treasure. Matera is beyond belief in its beauty and history. I was awe struck by its views, especially when lit up at night, and this hotel fit beautifully into the scenery. The beds were extremely comfortable, shower had great water pressure which I couldn't quite even understand how possible amongst the rocky landscape, and the air conditioner kept everything super comfortable. The included breakfast was delicious and had something for everyone, including vegetarians. Most of all, I have to say how lucky Basiliani Hotel is to have Roberto working with them. He is a true treasure, and one of the most kindest and caring people I have come across in a long time. Nothing was beyond him, and he genuinely wanted us to have the most enjoyable stay. I would go back in a heartbeat. What a wonderful place to stay. Highly recommend.
The staff was incredible. The b&b is run by a family - we met the mom and daughter upon cHeck in, and they were the friendliest, most helpful staff we have met. The property is very centrally located, very clean and modern. We were just a 5 min walk to the center of matera, but just off the main road so it was quiet and peaceful. The rooms are all different colors! We throughly enjoyed our stay. Rosella and her mom were super nice! Would highly recommend to anyone looking for comfort, cleanliness, and convenient location in matera.
The service we received from Eleonora at Casa Diva was faultless. She was very helpful and provided us with lots of information about Matera (where to park, eat, what to see etc.). As for the property…..Simply stunning! The reception and dining rooms are beautifully decorated. When we entered our cave (the uva suite) it was beyond amazing. Imagine Fred Flintstone won the lottery. Carved out of the rock, the huge room has high ceilings, tasteful decor, two comfortable double beds (in separate areas), and fabulous clean and modern bathroom. There’s even a mini ‘en-suite’ cave with a Jucuzzi bath. Another door leads to a large characterful terrace (shared with one other suite). The town of Matera should be on every bucket list, and is as friendly as it is unique. We had a fantastic time and would highly recommend a stay at Casa Diva.
This is a very beautiful small hotel right next to the Duomo. The location is perfect for exploring amazing Matera. The reception staff is exceptional. The room was great with lights along the very tall ceiling. The breakfast room very nice with a large selection of items. We parked our car at their other property outside the old town and they picked us up with the hotel shuttle. It was easy and convenient. The hotel staff made many suggestions for sightseeing and dinner and arranged for a James Bond tour for us. The only downside was that the room was cold and the heating system was not able to warm it up. They told us the the ceiling being so hight the heat get to the ceiling and the room stays cold. The first night I froze all night but the second night I asked for a duvet and a space heater and it solved the problem. We didn't use the spa or the on-siite restaurant because we were too tired but it looked great. We would definitely return to this hotel if back in Matera.
OK, you need to walk a bit to reach it, as the car needs to stay a fee hundred meters away. But then….you are right in the heart of this magic old town. The rooms are different building and each is unique in its way. In very old walls, but with all modern amenities and comfort, and very clean. The breakfast room feels like being in a cave, and very cute and nice. We were impressed by the warm welcome and the friendliness of the staff. They will give you tailored suggestions on what to visit in which order depending on the amount of time you have, pulse some background stories. It feels like you are staying with friends.
A unique experience to stay in a cave! Our room was very big and well appointed! We had a separate room with a hot tub! The bed was very comfortable and the bathroom was well appointed. We had a very good breakfast every morning. The staff was very helpful!
Siamo arrivati a Matera di domenica mattina e avremmo avuto seri problemi a posteggiare l'auto se il gestore del B&B e sua moglie non si fossero attivati per darci modo di lasciarla in uno spazio autorizzato e vicino alla struttura. La stanza era pulita e confortevole, il bagno completo di tutto il necessario. La posizione del B&B è tra le più vicine alla zona storica della città e abbiamo avuto modo di gustare la nostra visita concedendoci anche una breve pausa prima di cena per poter poi ammirare lo spettacolo dei Sassi illuminati . A colazione c'era ampia scelta sia di prodotti dolci che salati. Insomma un'esperienza più che soddisfacente.
Viaggiamo spesso ma un hotel 4 stelle in queste condizioni non c’era mai capitato… Pulizia scarsa e in alcuni punti del hotel inesistente. Sicurezza ancora di più se pensiamo che l’ingresso in piscina e il rientro in camera lo fai dalle scale di emergenza quindi qualsiasi persona può accedere anche alle camere perché le porte non sono allarmate… Ma è un habitué di questa struttura occupare il passaggio delle porte di emergenza(allego foto) Le camere hanno bagni rotti e sporchi infatti ne abbiamo cambiate 3 di stanze perché i bagni erano impresentabili e con pezzi di muro e sanitari staccati. La piscina con insetti e macchinari per la pulizia nell’acqua ma evidentemente non funzionante.. Ci sarebbe da recensire tanto altro ma vi consigliamo di scegliere magari di alloggiare in una zona più centrale con gli stessi soldi e trovare anche dei servizi in più. Allego foto
Superb. You drive through a comercial center but one through the gates it's amazing. The attention to detail of the whole site is excellent. Staff very friendly too. One thing to note it looks like you could walk to old town Matera but you'll need to drive, however there is a car park right on the edge of the old town so no problem.