คำตอบจากที่พัก: We're sorry your stay wasn’t up to our usual standards. Your comments will help us make necessary improvements. We hope you’ll give us another chance.
I booked a deluxe king room. Soo comfortable for 2 kids and parents. So clean.. the facilities are complete. There is a buffet. there is a clean swimming pool for children.
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คำตอบจากที่พัก: Thank you for the rating and review. I'm pleased you've had a good stay with us. We look forward to welcoming you back to Amansari Residence Resort soon!Sincerely,Shashi ArumugamFront Office Manager
ผู้เข้าพัก
ห้องดีลักซ์เตียงคิงไซส์
เข้าพักเมื่อ พ.ย. 2024
ครอบครัว
6 รีวิว
2.7/5
โพสต์เมื่อ 29 ธ.ค. 2024
Very old hotel. Needs upgrade.
Toilet must have shower screen or shower curtain.
No basic things like hand soap provided.
Carpet is old, moist and just makes the room uncomfortable.
แปล
คำตอบจากที่พัก: Thank you for bringing these matters to our attention. We apologize for any inconvenience and are committed to addressing your concerns to better serve our guests.
Black74
ห้องดีลักซ์เตียงคิงไซส์
เข้าพักเมื่อ ต.ค. 2024
หวานกับคู่รัก
3 รีวิว
1.0/5
โพสต์เมื่อ 4 ธ.ค. 2024
Bad aircon. First room only warm air only. Reported to front desk. They sent technician. Comes for 1 mins says top up gas and all done. Have yo go down to front desk for room change. 2nd room ac was better but not by much. Carpet was stained and looks dirty. Toilet seat was loose. Breakfast was cold by 8.30am and bland. This will be first and last stay. To avoid.
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คำตอบจากที่พัก: We're truly sorry to hear that your experience didn’t meet your expectations. Our team is always committed to providing the best possible service, and it’s disappointing to learn that we fell short during your visit. We take all feedback seriously, and we’d love to understand more about your experience so we can make improvements. Please feel free to reach out directly so we can address your concerns and ensure a better experience next time. We hope to have the opportunity to serve you again and make things right.
Pau Morales
ห้องดีลักซ์เตียงคิงไซส์
เข้าพักเมื่อ ส.ค. 2024
หวานกับคู่รัก
22 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 28 ก.ย. 2024
repeat booking. friendly staff. clean room. easy to locate. recommended.
แปล
คำตอบจากที่พัก: Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay and can’t wait to have you with us again!
Su
ห้องดีลักซ์เตียงคิงไซส์
เข้าพักเมื่อ ม.ค. 2025
อื่นๆ
1 รีวิว
3.5/5
โพสต์เมื่อ 11 ก.พ. 2025
3017 Room toilet fault smell..
Air conditioner no feeling cool
3018 ok..
breakfast food also not really good taste..
Sorry for comment.. but its for improvement.
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Joannasin16
ห้องจูเนียร์สวีท เตียงคิงไซส์
เข้าพักเมื่อ ก.ค. 2024
หวานกับคู่รัก
3 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 12 ส.ค. 2024
It was a very wonderful 2 days trip with my boyfriend
The Amansari Residence Resort Hotel was very peaceful and quite
The environment is just nice for a staycation
แปล
คำตอบจากที่พัก: Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay and can’t wait to have you with us again!
ผู้ใช้ไม่ระบุชื่อ
ห้องดีลักซ์เตียงคิงไซส์
เข้าพักเมื่อ ธ.ค. 2024
หวานกับคู่รัก
10 รีวิว
3.2/5
โพสต์เมื่อ 19 ม.ค. 2025
No concierge service upon arrival. We had to carry our luggages on our own. Receptionist told us to use the concierge trolley which i think very unprofessional for the guests to push the trolley on their own 😡 breakfast buffet was ok. Checkout process was smooth. Parking also ok.
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คำตอบจากที่พัก: Thank you very much for reviewing us and of course for your loyalty. We appreciate for pointing out the little details that could make your stay even more comfortable. We hope to be able to welcome you again and we trust that you will like our further improvements.Sincerely,Shashi ArumugamFront Office Manager
ผู้ใช้ไม่ระบุชื่อ
ห้องจูเนียร์สวีท เตียงคิงไซส์
เข้าพักเมื่อ ธ.ค. 2024
ทำงาน
2 รีวิว
3.0/5
โพสต์เมื่อ 9 ม.ค. 2025
Checked-in with one cup of ZUS coffee inside the fridge, obviously the cleaner did not clean the room thoroughly. Room amenities kind of old and worn off. Poor maintenance overall. Heard some rumours the hotel is ******* 😩 but i slept well those 2 nights
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คำตอบจากที่พัก: Thank you for sharing your feedback. We are disappointed to learn of your unpleasant experience. Please know it is never our intention to inconvenience our guests and we take extreme pride in the service we offer. Your continued patronage is very important to us, and we hope you will allow us to restore your confidence. Thank you again and we look forward to seeing you soon.Sincerely,Shashi ArumugamFront Office Manager
Cikgu_Zura Hj Darwis
จูเนียร์ แฟมิลี่ สวีท
เข้าพักเมื่อ พ.ย. 2024
ครอบครัว
16 รีวิว
5.0/5
เลิศมาก
โพสต์เมื่อ 4 ก.พ. 2025
Best hotel
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Biophillic
ห้องดีลักซ์เตียงคิงไซส์
เข้าพักเมื่อ พ.ค. 2024
คนเดียว
42 รีวิว
4.0/5
ดีมาก
โพสต์เมื่อ 30 มิ.ย. 2024
One night stay at Amansari Residence Resort. Overall okay. A bit noisy coz there's construction nearby . Variety breakfast.
แปล
6/7
คำตอบจากที่พัก: Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay and can’t wait to have you with us again!
J.Jayapriyah
ดูเพล็กซ์อพาร์ตเมนต์
เข้าพักเมื่อ พ.ย. 2024
ครอบครัว
1 รีวิว
2.0/5
โพสต์เมื่อ 30 ธ.ค. 2024
The worst experience i had, previously ive stayed in this hotel twice but never experienced this kind of service at all. Totally ruined my holiday. The customer service was bad, housekeeping was poor,no way to communicate from room to reception as there was telephone but not plugged,no cable just a dummy. The wifi was horrible, Very bad service. I was with my eldery parents,unable to walk much etc and the 1st day of check in itself ruined our holiday...We waited so long nearly 2hrs to get into our room,no proper information given like which way to go or lift to take etc. The staff didn't understand English,language problems and midway they just refused to talk to me etc which i find rude and not professional. Being in the service industry and front line employees should know their work and cater to all kinds of people,not just keep quiet and walk away. Being a well known hotel with many awards,im surprised by their attitude and service. Room TV channels are limited,kitchen utensils are limited, amenities provided are limited...My stay in whole is totally wasted.
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คำตอบจากที่พัก: Thank you for bringing these matters to our attention. We apologize for any inconvenience and are committed to addressing your concerns to better serve our guests.
Choo Biao
ห้องดีลักซ์เตียงคิงไซส์
เข้าพักเมื่อ พ.ค. 2024
หวานกับคู่รัก
3 รีวิว
4.0/5
ดีมาก
โพสต์เมื่อ 16 มิ.ย. 2024
Friendly and helpful staffs with a warm smile on their face while serving their guess.
แปล
คำตอบจากที่พัก: Thank you for taking the time to share your positive experience. We're so glad you enjoyed your stay and can’t wait to have you with us again!
Jeslyn Woon
ห้องดีลักซ์ เตียงแฝด
เข้าพักเมื่อ ต.ค. 2024
หวานกับคู่รัก
2 รีวิว
3.5/5
โพสต์เมื่อ 28 ม.ค. 2025
hotel is a little further away from central which is alright for me. but the room was quite run down. the floor mat wasn't well cleaned and there were stains. needs a proper maintenance. toilet was clean and all. TV is rlly old so you cant even open netflix
แปล
คำตอบจากที่พัก: Thank you very much for reviewing us and of course for your loyalty. We appreciate for pointing out the little details that could make your stay even more comfortable. We hope to be able to welcome you again and we trust that you will like our further improvements.Sincerely,Shashi ArumugamFront Office Manager