เดอะ เร็กซ์ – ฟอร์เมอร์ลี่ โรงแรม กอแธม

This hotel is completely outrageous. The front desk made a mistake and charged me an extra £100 in deposit—totaling £200. When I checked out, I informed the front desk, who reviewed the system and confirmed there were two transactions, assuring me the money would be refunded via the original payment method. It's been two weeks now, and I still haven't received it. The hotel hasn't responded to my emails. I contacted Trip.com customer service, and they said the hotel replied that one of the charges was an authorization fee which would automatically be reversed. However, no one mentioned this fee during check-in, and despite multiple follow-ups, the amount has not been refunded. Today, when I reached out again, the hotel flatly denied ever making that charge! I have all my bank transaction records! What exactly is going on here?

Enjoyed our stay overall. The location was excellent, with everything conveniently within walking distance. The bed was comfortable, although we had expected a king-sized bed rather than a queen given we booked an Executive King Room. Breakfast was decent, but the options felt limited and there could have been more variety. Unfortunately, the QR code for room service did not work, so we were unable to order that way, and the after-hours room service menu was also very limited. .

Great hotel, only downside was the room was on the smaller size, had to shuffle around the bed! Other than that we had a great stay

Never like their tiger pattern bed cover as it’s not clean. Desk not clean. Carpet dirty. Only up side is its location as it’s next to office. If you checkin, you must first go to top floor (6/F) to check in, get your key then go to your room, same logistic for the check out which is so inconvenient.

the hotel gave away the room to other guest as we check in late. but it was all good. managed to provide a room. after all the experience was great.

It’s showing a little wear and tear such as water damage to woodwork in bathroom.  Dusting could be better and polishing of reception desk and lifts needs to be maintained better.  Downstairs looks messy    Just doesn’t feel 5* or luxurious anymore.   Room service was hit and miss, basics overlooked.  Did not feel like you were in a special hotel now

Anniversary break. Customer service was amazing like the last time we stayed and the room was beautiful And comfortable

An amazing hotel with amazing staff. Cannot recommend this hotel highly enough.

Beautiful hotel with great room and facilities in a fantastic location. Service was painfully slow at breakfast and the waiters were inefficient and lacked urgency.