Hotel Papi

Not what I was expecting and bitterly disappointed in all honesty. Contacted hotel prior to arrival asking if we could hire a fridge. Assured this would happen. Arrived, no fridge until the next day. No excuse for that really. Contacted hotel prior to arrival asking for a late check out. We're told to ask on arrival. Asked on arrival, told to ask mid stay. Asked mid stay and were told to ask night before departure. Asked night before departure and guess what. No you can't have a late check out. Again poor. Air conditioning worked well then stopped. We reported this and were told that someone would look at it. Went back and were told that the whole system was turned up. Then went back and were told it was the law and to sleep with no sheets. Again this is poor customer service. As for hotel, it was OK. Breakfast was OK. Very busy thou and all squashed in together. Food average at best. Pool. Freezing cold. No law about that one though. There is a night club next door. Only open on Saturdays but music bangs out until 5am Location? Probably the best thing about the hotel. Close to beach, shops, bars and restaurants as well as old town and train station. My recommendations would be not to book but each to their own. Certainly don't speak to the manager. He was rude. He will no doubt come back and counter what I said. But I have given facts and my opinion. Do what you want with it

I arrived the room was smelling like urine and the justification that was provided to me was that the cleaning ladies were no longer available as a solution they put a cover on the shower hole and perfume. They also said that that was the last room available therefore changing room was not an option. One day upon going on an elevator I was approached in a rude manner stating that the elevator was for “lavandaria” after I had gone on it with my other guests several times. The fact is legit the communication could’ve been better. Under our bed was dusty and I suffered from allergy problems the whole time! We heard our neighbors coughing the whole night and on a Friday night you can hear the music from bars. As if all of this was not enough, when going to dinner you see many young girls who do not speak well languages and I felt like they were being exploited. At the reception you have Stella who barely speaks and has a “rude” poster. When trying to take a banana to my room (because my daughter might be hungry in the middle of the night) in front of a whole que I was embarrassed by the way she told me that it was not permitted and yanked the food out of my hand. Horrible! The only positive thing I have to say is that the animation crew is awesome with children! The pool & entertainment is very nice.

Unpleasant staff. Everything for an extra fee, e.g. a fridge, that's complete nonsense. Food very weak except for desserts. The cleanliness of the rooms is insufficient. Hotel for undemanding clientele.

We stayed room only, needed a kettle etc as bar didn't open until 9am. We could have brought breakfast in the restaurant for 8 euros each but had heard not great reviews about it. The bar area is really nice, the pool is small and it was really cold when we went, the waterfall wasn't working while we was there. The location of this hotel is really good, lots of restaurants and bars within a short distance and the beach literally a few mins away. Our room was a bit tired I emailed the hotel before we arrived requesting a room with a walk in shower and this was made available to us. I would come back to the hotel but would get a private transfer from the airport rather than do the 2 hour transfer provided by travel agent.

Hotel partly refurbished and in need of a full update and modernisation. Pool looks great but freezing cold. Food in buffett as expected, nothing exciting but plenty of choice. Bar prices reasonable. Only problem was too many smokers. Outside bar areas thick with smokers and ashtrays full of butt's. Modern hotels seek to provide facilities for smokers but us lot who don't smoke were outcasts and had to go off site for fresh air. Weekly rave in nearby property until 5am preventedanyone at hotel from sleeping all night. Apparently nothing can be done about it. Staff very friendly but hotel is lacking in modern expectations. Watch out for the car park for mobility scooters and walking aids that stacks up in the reception! 6/10

First time we've stayed here but wont be the last. Staff are lovely, manager is great, rooms are specious and comfy, food is varied and tasty, pool areas offer lots of safe fun for the kids with a lifeguard always near by, location is close to shops and the beach if you fancy a change. Loved it and looking forward to going back!!