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Top service, very friendly staff… the manager Rachel is very kind and the receptionist AJ.. i love staying here..

This Hotel provided world class facilities like Gym / Sauna. I can enjoy all these facilities when stay whole day in Hotel

I stayed in Horizon Club for 4 nights. The club lounge offered excellent services and food variety. Love the staircase link between 2 floors. The hotel location is excellent. However, the hotel overall are bit dated. . Need renovation. The cleanliness of the carpet in the room need to be improved. Overall, the service, food and staff are excellent, above and beyond Shanghai-la reputation . Again, need major renovation to keep up the competition around Makati area.

The hotel review: My experience at this Shangri-La property was not as good as others in the region. The building and facilities feel noticeably older, which affects the overall stay. In the room, the air conditioning was not adjustable. I do appreciate that the team promptly sent a technician to check it, but the unit remained very loud throughout the night, cycling on and off every few minutes, which made it difficult to sleep. Traveling with another friend, her room also encountered an issue with the bathtub water appearing brown, which technician conclude that is due to sediment buildup. Overall, I would recommend choosing the Shangri-La in BGC instead, as it offers a better experience.

Very nice hotel. Well book again. The food was very nice and the staff are very acomodating. We celebrate our mothers 60th bday. And completely enjoy our stay there.

Amazing hotel, extremely nice staff. Will be back

enjoy at shangrila makati , and we can early chek in at hotel , reception is a good personality and all staff is very humble

We had a relaxed stay in our rooms. It was quiet even if we're near the elevators. The breakfast buffet was topnotch and had a wide selection of food during our stay!

Cooperative staff; excellent location Don’t advise to have breakfast at the Horizon club ( poor service ; limited choices) Furniture old ; carpets at hallway smelly;  time to be renovated