รีวิว วายทู เรสซิเดนซ์ โรงแรม แมเนจ บาย เอชไอไอ

คำตอบจากที่พัก: Dear Valued Guest, Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed the spacious room and convenient kitchenette. We’re also glad that our housekeeping team provided attentive service and maintained a clean and comfortable room for your stay.We truly appreciate your kind words and look forward to welcoming you back to Y2 Residence Hotel! 😊Warm regards,Reny Antonio Galang Front Office Manager

คำตอบจากที่พัก: Dear Valued Guest ,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We will address these concerns immediately to ensure a more comfortable experience for future guests.We also apologize for the misunderstanding regarding your room type and the way your request was handled by our front desk. This is certainly not the level of service we aim to provide, and we will address this with our team to ensure better communication and resolution in the future.Your comments are valuable, and we truly appreciate you taking the time to share them. We hope that, despite the challenges, you will consider giving us another opportunity to serve you in the future under better circumstances.Warm Regards, Allan Edison Castro Front Office Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for sharing your feedback. We’re happy to hear you enjoyed our location and the room size. However, we sincerely apologize for the issues you encountered with our facilities, breakfast, and cleanliness. We take your comments seriously and will work on improving these areas to provide a better experience for our future guests.We appreciate your input and hope to have the chance to welcome you back for a more enjoyable stay.Warm regards,Allan Edison CastroFront Office Manager

คำตอบจากที่พัก: Dear Valued Guest,We are thrilled to receive such a wonderful review! It's great to hear that you found the room spacious and well-equipped with kitchenware, allowing you the convenience of preparing your own meals. The separate shower and bathtub in the bathroom are designed to provide maximum comfort and functionality for our guests. We're also pleased that you appreciated our proactive service, as we strive to ensure that every aspect of your stay is enjoyable and hassle-free. Furthermore, we're happy that the provision of two large bottles of mineral water daily met your needs. Your kind words mean a lot to us, and we look forward to welcoming you back for another delightful stay in the future!Kind regards,AFOM

คำตอบจากที่พัก: Dear Valued Guest , Thank you so much for your kind words! We're thrilled to hear that you appreciated the thoughtful service, quiet environment, and polite front desk staff. We strive to create a welcoming and serene atmosphere for our guests, and it's wonderful to know that these efforts made a positive impact on your stay. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to welcoming you back!Warm Regards , Jerry Banao AFOM

คำตอบจากที่พัก: Dear Valued Guest , Thank you for your feedback! We’re glad to hear you enjoyed your stay overall. We apologize for the inconvenience caused by the slow elevator and appreciate your understanding. Your comments are valuable as we work to improve our services.We hope to see you again soon!Warm Regards, Allan Edison Castro Front Office Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. We understand how important cleanliness and comfort are, and we regret that we fell short during your stay.Please know that we are actively working on updates and improvements to our property, and your comments help us prioritize the areas that need attention. We hope you'll consider giving us another opportunity in the future to provide you with a better experience.Warm regards,Allan Edison CastroFront Office Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to provide feedback on your recent stay with us. We are thrilled to hear that you found the room to be very spacious and that you were pleased with the service provided.Your comments are greatly appreciated, and we are delighted that we could contribute to a positive experience during your visit. We look forward to the opportunity to welcome you back in the future and to continue providing exceptional service.Thank you once again for your kind words and for choosing our hotel.Sincerely,Jerry BanaoAFOM

คำตอบจากที่พัก: เรียนแขกผู้มีอุปการคุณทุกท่าน ขอขอบคุณเป็นอย่างยิ่งสำหรับความไว้วางใจที่มอบให้เสมอมา เรารู้สึกเป็นเกียรติอย่างยิ่งที่ได้ต้อนรับคุณกลับมาเป็นครั้งที่ 5! 😊 เรามีความยินดีเสมอที่ได้ต้อนรับคุณที่ Y2 Residence Hotel เรายินดีเป็นอย่างยิ่งที่ทราบว่าคุณพึงพอใจกับทำเลที่ตั้งที่สะดวกสบายของเรา และเรายินดีที่ได้อัปเกรดเป็นห้องดีลักซ์ฟรีเพื่อการเข้าพักของคุณ สิ่งที่เรามุ่งมั่นคือการสร้างประสบการณ์ที่น่าจดจำให้กับแขกที่กลับมาพักอีกครั้ง! เราหวังเป็นอย่างยิ่งว่าจะได้ต้อนรับคุณอีกครั้งในเร็วๆ นี้ ครอบครัว Y2 ของคุณพร้อมอยู่เคียงข้างคุณเสมอ ขอแสดงความนับถือ อัลลัน เอดิสัน คาสโตร ผู้จัดการฝ่ายต้อนรับ

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your stay at Y2 Residence Hotel.We are sorry to learn that the condition and ambiance of the room did not meet your expectations. We understand your concerns regarding the room's lighting, furnishings, and television, and we appreciate you bringing these matters to our attention. Your comments will be shared with the appropriate departments for review and consideration.Regarding the PHP 4,000 security deposit, we understand your concern. For transparency, this deposit requirement is clearly indicated across our booking platforms prior to confirmation. It is a refundable security deposit collected upon check-in and is subject to the standard room inspection and hotel policies upon check-out. We understand that security deposit amounts may vary from one hotel to another, and we appreciate your feedback regarding this aspect of your stay.We are also pleased to know that our Housekeeping team was accommodating and provided you with good service. At the same time, we sincerely regret that you felt our Front Office team was not as welcoming as expected. This is certainly not the level of hospitality we aim to provide, and we will take your feedback seriously as we continue to improve our guest service.We appreciate your overall rating of 7 out of 10 and your honest feedback. Your comments give us an opportunity to better understand our guests' expectations and identify areas where we can improve.Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable and pleasant stay.Warm regards,Reny Antonio GalangFront Office Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for sharing your positive feedback! We are delighted to know that you enjoyed the friendly and accommodating service of our staff, as well as our convenient and accessible location.We are also pleased to hear that you found your bed clean and comfortable. Your satisfaction means a lot to us and motivates our team to continue providing a pleasant and welcoming experience for every guest.We look forward to welcoming you back to Y2 Residence Hotel for another comfortable stay!Warm regards,Reny Antonio Galang Front Office Manager

คำตอบจากที่พัก: Dear Valued Guest, Thank you so much for your outstanding review and for giving us perfect scores across the board! 🌟 We’re thrilled to know that you had a great stay and enjoyed the cleanliness and comfort of your room, our facilities, and the friendly and accommodating service of our team.Your recommendation truly means a lot to us. We look forward to welcoming you back to Y2 Residence Hotel for another wonderful stay! 😊Warm regards,Reny Antonio Galang Front Office Manager

คำตอบจากที่พัก: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing Y2 Residence Hotel.We are pleased to know that you had an okay stay and appreciated our convenient location, with various establishments and malls nearby.We also apologize for the inconvenience caused by the air conditioning not being cool enough during your stay. Your comfort is important to us, and we will have this concern checked by our Engineering team to help prevent similar issues.Thank you once again for your feedback. We hope to welcome you back for a more comfortable stay next time.Warm regards,Reny Antonio GalangFront Office Manager