Service: All staff were very helpful, polite, and energetic when communicating 😊 Lots of smiles and genuine hospitality throughout my stay. 💫
Food: Didn’t have their breakfast, but I tried the tomato pasta at the lobby — it was perfectly al dente with fresh tomatoes 🍅 The portion was a bit small, but overall very tasty! 🍝
Room: Very clean, tidy, and has a modern-classic look 🛏️ The only small complaint is that I wish the bathroom countertop were a bit bigger so two people could use it comfortably, and there was a bit more storage space. 🚿
I really enjoyed my stay and staff are so friendly and helpful. The only problem I faced was when I needed to extend for one more night due the the train crash that affected on my journey, I payed for the extra night more than my full two nights rate which doesn’t make sense honestly.
The service provided by every single staff ranging from front desk to concierge was excellent and flawless. Mario (front desk), Enrique/Alex/Miguel (concierge) we super helpful to help arrange for our tours to Avila and Segovia. The best service we have received from a 5-star hotel the past 5 years we have been to!