This is our family’s second stay in a row in such a warm and nice place in a modern and historic city Luan. We absolutely enjoy everything the city and Wanxi hotel has offered us. It’s another memorable experience that we’ll cherish before we come back soon.
Sharing a couple of photos from the hotel as a part of our experience and memory.
Thanks team for providing such a wonderful service here and we’ll come back again soon.
Location of hotel is good. Breakfast is very nice with lots of options. Wifi is slow, especially during night hours between 9pm to midnight, even downloading a simple small email takes very long.
แปล
คำตอบจากที่พัก: Thank you for your wonderful feedback regarding our location and breakfast! We're so glad you enjoyed those aspects of your stay.We also appreciate you bringing the Wi-Fi issue to our attention. We apologize for the slow speeds during the evening hours. We are actively working on solutions to enhance the network performance.We hope you'll give us another chance to impress you on your next visit!Best regards
ผู้ใช้ไม่ระบุชื่อ
ห้องซูพีเรียร์
เข้าพักเมื่อ ก.ค. 2025
เดินทางคนเดียว
3 รีวิว
8.5/10
ดีมาก
โพสต์เมื่อ 27 ส.ค. 2025
Service and breakfast was good, but the hotel room abit old and dirty especially toilet.
แปล
คำตอบจากที่พัก: Dear Guest, Thank you very much for taking the time to share your stay and for acknowledging our service and breakfast as a driving force behind our team's continued efforts! We are deeply sorry for your feedback about the old rooms and hygiene problems ( especially in toilets area ), which is totally inconsistent with our service standards and has brought you a bad stay experience. We sincerely apologize. At present, we have reported the problem to the guest room and engineering department as soon as possible, and will immediately carry out comprehensive cleaning and rectification of relevant rooms, re-check the hygiene and facilities of all living and waiting rooms, and strengthen the hygiene standard training for the guest room team to resolutely avoid the recurrence of such problems. We value your feedback and look forward to the opportunity to make up for this experience, and if you have the opportunity to come back in the future, we look forward to providing you with a more comfortable and tidy stay. If you have any other suggestions, please feel free to contact us. Looking forward to meeting you next time, I wish you a happy life and smooth work!
109222****
ห้องพร้อมวิวเมือง - เตียง 2 เตียง
เข้าพักเมื่อ พ.ย. 2024
ทำงาน
5 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 5 ธ.ค. 2024
excellent
แปล
คำตอบจากที่พัก: Thank you very much for your review. We are extremely honored to receive your recognition and to be rated as "excellent." During the winter season, your satisfaction is our greatest motivation and warmth. We will continue to uphold our high-quality service philosophy, providing every guest with an even more welcoming, comfortable, and thoughtful lodging experience. We look forward to your next visit to Wanxi Hotel, where we can create even more wonderful memories together!