Verified traveler
29 กันยายน 2023
They need to review their rooms and rewrite the descriptions for accessibility.
We booked 3 rooms, 2 rooms booked were to be accessible and were chosen based on the room type description in the listing to match the specific needs of our families.
1 was to be wheelchair accessible with roll in shower, shower seat and bathroom grab bars, they received a hearing impaired room with a tub.
The other was to have grab bars in bathroom shower and toilet area, received no grab bars in bathroom at all.
The front desk was able to put a shower seat in the tub which was helpful but they only had one so the other room was left to struggle with balance while getting ready.
The rooms were nice just need relabeling or adding grab bars to shower and toilet areas to match listing would be great.
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