Verified traveler
17 ตุลาคม 2023
I booked a high level 1 bed king room for our wedding night on 10/14. When we checked in, we were told the king room was not available anymore so they downgraded us to a 2 queen bed room on the 3rd floor facing a wall. I was also charged $470 when my total was supposed to be $398.88 after fees/taxes for the better room. We are very disappointed and upset with this service. We would like to be refunded for the room expense considering we were downgraded and overcharged to begin with. We usually have good stays with Marriott but are now put off considering this was supposed to be our wedding night room.
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