รีวิว SLS Hotel, a Luxury Collection Hotel, Beverly Hills

Great location and kind people

Great service very clean. Parking pricey

Muy bonito

I got stuck in the elevator for over 15 minutes causing me to miss an important meeting. They gave me a $100 credit for my inconvenience which I didn’t think was enough given my inconvenience and the fact I was cluster phobic. In addition, the day prior all guest elevators were down and we had to goto service elevators that was located in the service area which was not very scenic.

Excellent property with courteous staff. Rooms are nice. Bathroom amenities excellent. AAAA

酒店裝修真的是非常復古有感覺 最讓我驚喜的竟然是配套用品 拖鞋是Frette 😭 洗護用品全部都是Tom Dixon的 還有超級好用的卸粧濕巾 酒店的衞生間裝修簡直太太太漂亮了 床也很軟 太舒服了下次還要來住這裏

great place

房間裏太冷了，空調無法自己調節

Great experience at SLS Hotel.

Good place for vacation

No hotel store, limited dinning

ภายนอกโรงแรมทันสมัยและได้รับการดูแลอย่างดี แต่การตกแต่งภายใน ห้องพัก และการบริการก็ต่ำกว่าความคาดหมายมาก เมื่อพิจารณาถึงราคาแล้ว ฉันจะไม่พักที่ SLS อีกต่อไป

We felt welcome from the moment we arrived. Purpose of our trip was to support a family member who was having a procedure at nearby Cedars-Sinai Medical Center. I expected a nice stay, but was exceptionally impressed. Decor is fun, rooms are spacious, pool deck is comfortable and fun. Food at pool bar was excellent, as was lobby bar. Starting with Rocky, who saw us to our room, to the valet staff who saw us on our way, the staff were pleasant and proactive. Parking and food a bit pricey but worth it. Only complaint, a tiny one, is that shower products are too far for a disabled person sitting on the bench to reach without assistance.

Disastrous Stay at SLS Hotel - Avoid at All Costs I recently endured a nightmarish stay at the SLS Hotel in Los Angeles. The service was consistently abysmal, with a rude and unhelpful staff from valet to bellmen. The check-in process was needlessly complicated, setting the tone for a terrible experience. The hotel's ambiance was disappointing—aged, malodorous, and poorly maintained. What set this hotel apart was its atrocious service. The staff's unyielding attitude, refusal to charge restaurant bills to the room, and lack of assistance during a room flood were shocking. Room 265 was flooded, reported promptly with no follow-up. We were offered an unsuitable room change at 4 am, and the final relocation took a staggering 28 hours. No support, apology, or reimbursement was provided. At $493 per night, the cost was exorbitant for such a disastrous experience. Seeking a refund for the four-night stay was futile; the hotel claimed I had to request it through *******. The SLS Hotel, supposedly a 5-star luxury establishment, failed to meet even basic standards. Departing disappointed, I urge against choosing SLS for accommodations. I implore ******* to demand a full refund to rectify this situation.