คำตอบจากที่พัก: 尊敬的賓客您好!感謝您選擇我們酒店,我們萬分榮幸能為您服務感謝您對酒店整體體驗的認可。作為市中心酒店,我們持續優化隔音措施並提供多種助眠方案。對於暑熱天氣造成的不適,我們已加強風扇配備並開放快速換房通道。24小時前台隨時為您協調解決方案,期待下次能為您的城市之旅增添更多舒適感。誠摯地期待您再次光臨!祝您生活愉快!Afshan Front Office Co-ordinator
คำตอบจากที่พัก: Dear Kristen, Thank you for your detailed feedback. We're glad to hear you enjoyed the spacious room and appreciated the rich breakfast selection. We aim to offer a variety of options to start the day off well.We understand that the lack of air conditioning may have been inconvenient, though it's good to know the weather remained comfortable during your stay. Fans are available in all rooms to help with ventilation. Your note about the small shower cubicle and water spilling is also appreciated, and we’ll share this with our maintenance team for review.We hope to have the chance to welcome you again and provide an even more enjoyable experience.Kind Regards,Urwah AliCity Sleeper at Royal National Hotel
คำตอบจากที่พัก: Dear Guest,Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our convenient location, with easy access to the nearest supermarket, underground station, and key attractions like the British Museum and the city center.We are also glad to know that our front desk staff made a positive impression and was able to assist with your request for a late checkout. It’s our pleasure to make special arrangements for our guests, especially when celebrating an important occasion like your anniversary, and we're happy that you appreciated the red wine and decorations.We apologize for any inconvenience caused by the absence of air conditioning in your room. While we don’t have air conditioning in all rooms, we are happy to provide fans upon request to ensure your comfort during warmer weather.Thank you once again for your valuable feedback. We look forward to welcoming you back to our hotel in the future and providing you with another enjoyable stay.Best regards,AzmRoyal National Hotel