คำตอบจากที่พัก: Dear Guest,We are delighted that your expectations were fully satisfied during your recent stay with us at The Wellington.The team at The Wellington will look forward to welcome you back in the future for yet another wonderful experience. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Holistic Medical Care Service
เข้าพักเมื่อ มี.ค. 2024
ทำงาน
6 รีวิว
3.5/5
โพสต์เมื่อ 15 เม.ย. 2024
ใกล้พระราชวังบักกิงแฮมและแอบบีย์เวสต์มินสเตอร์
ข้อความต้นฉบับแปลโดย Google
คำตอบจากที่พัก: Dear Holistic Medical Care Service,We are pleased to hear you found our location suited your needs.Thank you for choosing to stay with us. We hope to welcome you back to The Wellington in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
คำตอบจากที่พัก: Dear Happyweille,Thank you for your feedback and we are pleased that we fully satisfied your expectations during your last stay.We hope to to welcome you back again this December for a yet another pleasant stay Until then, we remainWith kind regards, Blue Orchid Guest Relations
คำตอบจากที่พัก: Dear Guest,We regret to hear that your expectations were not fully satisfied on this occasion. We hope you will give us another opportunity for us to demonstrate, and for you to witness, the high standard of facilities and services more usually associated with our group.In the meantime, assuring you of our best attention, we look forward to welcoming you back to restore your faith in our hotel group, we remain, With kind regards, Blue Orchid Guest Relations
คำตอบจากที่พัก: Dear Mike,Thank you for reviewing your recent stay at The Wellington and for your kind recommendation.It is wonderful to read that you enjoyed all aspects of the stay and we are delighted that we fully satisfied your expectations.We look forward to welcome you back to The Wellington in the future for what we are sure will be another pleasant stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations
Great location, so central but very quiet with no traffic or noise at night, great staff, nice room, small but not the smallest I've seen in London, but very frustrating that lift wasn't working both days I was there (& hadn't been working all week apparently) so three flights of steps with large bag. Room had no full length mirror and only a small mirror in bathroom which is not great for a 4 star hotel.
แปล
คำตอบจากที่พัก: Dear Sarah,Thank you for taking the time to share your experience from your recent stay at The Wellington by Blue Orchid Hospitality. We are pleased that we generally satisfied your expectation. Please accept our apologies for any inconvenience which may have been caused due to the limited lift service during your stay.Our lifts are serviced on a regular basis; however, we regret that there was a sudden malfunction of the lift. The third-party lift engineers have already attended and restored the lift service to the hotel as quickly as possible.We thank you for choosing to stay with us and look forward to welcoming you back again soon when we hope to be able to demonstrate and for you to witness the high standards more usually associated with Blue Orchid Hospitality. Until then, we remain With kind regards, Blue Orchid Guest Relations
Crystal
ห้องซูพีเรียร์ เตียงควีน
เข้าพักเมื่อ มิ.ย. 2024
ครอบครัว
4 รีวิว
1.7/5
โพสต์เมื่อ 27 ก.ค. 2024
This is the worst hotel that I have stayed in the UK, although it is a four-star hotel. I even think it is discrimination/scam towards tourists as I see they treated the local British normally, putting them in the Wellington Hotel. Yet, the staff put us and other tourists to the rubbish Rochester Hotel.
I spent so much money on the room in this Wellington Hotel, but the staff replaced us with another hotel (a three-star called Rochester Hotel) without giving any explanation.
As seen in the attached photo, this Rochester Hotel is still under renovation, with workers working and nasty, chemical smell flying everywhere (I can even smell it in my hotel room), the staff still put us in this hotel.
I complained and sought help from the staff, but they were useless. They insisted it's alright for me to stick with this hotel room. So outrageous and unreasonable!
แปล
คำตอบจากที่พัก: Dear Crystal,It is disappointing that you remain dissatisfied despite all of our endeavours to assist you.With kind regards,Blue Orchid Guest Relations
ผู้เข้าพัก
ห้องซูพีเรียร์ เตียงควีน
เข้าพักเมื่อ ต.ค. 2024
หวานกับคู่รัก
3 รีวิว
4.2/5
ดีมาก
โพสต์เมื่อ 8 พ.ย. 2024
Great location, comfortable bed& good service
แปล
คำตอบจากที่พัก: Dear Guest,We are pleased to hear you found our location suited your needs and delighted that your expectations were fully satisfied.We hope to welcome you back to The Wellington in the future for what we are sure will be another enjoyable stay. Until then, we remainWith kind regards,Blue Orchid Guest Relations