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BED BUGS!!!! I had the unfortunate experience to spend the night with unwelcome guests: bed bugs who spent the night biting me. Most horrible experience I’ve ever had. The hotel won’t issue a partial refund. They moved me to a different room the next night but at that point I was so exhausted (3rd floor and the lift was out of order) that I barely slept and couldn’t wait to get out of the hotel. Unfortunately I had another stay booked before realising they had a bed bug infestation and I wanted to cancel due to the poor experience but they have refused. The hotel, the supplier and Trip keep blaming each other. Not mentioning the fear of bringing back bed bugs to my own home! Appalling experience and service. The hotel could not even offer something like a deee breakfast to atone for their poor hygiene! Not sure I would have eaten there though but at least I would have acknowledged the good will gesture.

Great hotel with super friendly & very professional staff, room was nice decorated, lots of tea and coffee to make, stunning bathroom which was super clean, in a very quiet neighbourhood with parks at each end of the street, lots of choice for the continental breakfast, toast, fruit, juice coffee & tea, yogurt etc, had a quiet relaxing stay, which was great for me as I was down to research my third book. Can’t recommend enough, thanks again

Overall solid - location is obviously super good but it definitely did not feel like a 4-star hotel.

Lovely room nice & clean lots of toiletries, tea & coffee making facilities & nice continental breakfast

The location is accessible and convenient to go around the city on foot. The hotel staff were very kind and helpful, the hotel room was neat and clean and big enough for the four of us. I will book for sure again in this hotel and I can highly recommend it.

Awful place. Smells terrible, needs redecorating, stained carpets, dirty grouting, thin and crispy towels, cheap cheap cheap stay away

Amazing location, hotel.was clean and tidy, room was clean however the window in bathroom didnt close properly, and curtains where thread bare. Staff was pleasent and kind

The hotel very disappointingly would not offer a refund or credit note for a future stay when my brother was on life support in hospital. We contacted in plenty of notice and would have been grateful for any compensation from credit note, partial refund or ful refund. The booking agent - trip.com - said they would support the refund request however the hotel said no. Given the distressing circumstances there was no understanding or compassion given by the hotel.

We had a great time at the Grange Clarendon Hotel. It is located in a quiet area and not far from the British Museum. Although the building and room have aged a bit, it was equipped with all the necessary facilities and it added to the charm. We would definitely recommend staying here.

Computers were down, so I could not get a room Key that opened my room !! .. so the concierge had to do this. Was on the first floor in a very nice spacious room; however, the noise from above was terrible due to the floor boards making sleep difficult

The room was very dusty, which made it feel unclean and uncomfortable. It was located in the basement, and one of the heaters wasn’t working properly. There was also no refrigerator provided. The soundproofing was poor, and staff began cleaning or making noise as early as 6 or 7 a.m., which was very loud and disruptive. I had specifically booked a courtyard-view room, but instead I was given a basement room with little to no view at all. This was very disappointing and not what I had paid for.

Good service room good breakfast excellent staff lovely very helpful. Would recommend