รีวิว Sheraton Grand London Park Lane

This is the hotel I normally stayed when I travel to London for business. Its service remains good. Highly recommend you to stay.

Good place

nice ！

Very good location and services

I stayed in the Sheraton Grand London Park Lane Hotel from 26th-28th October, I booked and prepaid for my room via a large and well known 3rd party booking site. Check in/check out went smoothly with the check in staff confirming that the room had been prepaid. I supplied my credit card for incidentals at check in and was refunded the charge at check out. 10 days later the hotel illegally took £500 from my bank account with no authorisation and with no prior warning. I contacted the manager who informed me that the hotel and the booking site were having some sort of dispute and in his words he 'charge my card so that he could close the matter'. Naturally I was shocked at this level of customer service but more so at how he could think that it was ok to firstly illegally store my banking information and then to illegally arrest funds from my bank account without even so much as contacting me first. I immediately spoke to the booking site who called the hotel directly and rectified whatever issue the two were having. I was told by the hotel on 6th November that they accepted that I should have a refund and that it would be actioned immediately. That was 18 days ago and I have still not received my funds. This is horrendous customer service. I am a Marriot Bonvoy member and have never received such poor service at any member hotel.

酒店位置極其便利，房間和服務都很棒！唯一意外的是結賬時發現酒店額外每天收取12多英鎊的房間清理費。

已經是第二次住了，19年去倫敦也住過，最看重的就是位置，去白金漢宮、海德公園絕對的中心位置。就是這個大堂一言難盡，不方便推嬰兒車，有階梯，也沒有便捷配套。有人在的時候服務還算可以，不在的時候自己弄半天。並且飲用水也不是很主動配齊。

酒店很有歷史了，但並不舊，房間和走廊都很寬敞，房間隔音效果好，很安靜，服務人員都很熱情，下次還會入住

很不錯 房間挺大

London has many oustanding hotels. I stay at the Sheraton Grand Park Lane because of the people. The staff is exceptional, courteous, and very knowledgeable. I would recommend the hotel to both business travelers and vacationeers without hesitation.

Customer service was really poor, except for the car park attendant! Not a world class hotel but perhaps typically English with unbothered lazy staff. We wanted a cup of coffee and we were told to go from one restaurant to another, to only be told in the 3rd place that the coffee machine had broken down.

Thank you so much to the wonderful team at the Sheraton Grand who made my wife’s ‘big’ birthday weekend celebrations so enjoyable for us and our two children. The beautiful bottle of champagne and card from the staff when we got into the room was a lovely touch which showed us how we’d absolutely made the right decision to return for such a special weekend. Thank you so much, we’ll never forget our experience this weekend.

The entire staff was excellent - the Bellmen, dining staff, reception staff and concierge did EVERYTHING possible to make our stay special. Location is convenient with shopping and dining within walking distance. A bit pricey but I would definitely return.

Great place. Friendly and attentive staff. Excellent location.