ค้นหาลอดจ์ในSan Carlos

Our stay was disappointing.  Front desk desk staff lacked   customer  service skills, spoke little English,  and were using antiquated systems to perform their duties.  Both  our check-in and check-out experiences were unpleasant. There seemed to be no management oversite in this area to ensure guest satisfaction.  At check-in, you were given small ticket  vouchers to use for towels at the pool.  If you lost these during your stay, you were  charged  $25.00 for each, even if you never used the towel service.  A practice that makes no sense.    The hotel grounds sit on a hill, and cart service is offered to and from your room.  Unfortunately, each time we tried to use this service, there were long wait times and confusion among the staff if anyone was actually coming to pick us up.  The rooms are small individual villas which are in great need of refurbishment, starting with the roof.  The bathrooms are very odd with large waterfall showers and a separate shower, but each really didn't provide a good bathing experience.  The restaurant overall had good food and adequate  service in a nice open air setting, although the christmas decorations were still up, an example of the many small details that were overlooked to make a better guest experience.  There was one highlight of our visit, two exceptional employees,  Luis the bartender and Gaby, a server in the restaurant.  Both gave us exceptional service and helped make up for all of the other deficiencies we encountered.