รีวิว Hotel Mundial

คำตอบจากที่พัก: Dear Chelsea,Thank you for taking the time to share your feedback following your stay at Hotel Mundial.We appreciate your comments and are sorry to learn that the room location on a lower floor facing the street resulted in noise disturbance during your stay. We understand how important a quiet environment is for rest and comfort.Hotel Mundial is a historic property, and we are currently undergoing a renovation of both public areas and guestrooms, including improvements to room comfort and sound insulation. While this is a temporary phase, we are sorry that it may have impacted your experience on this occasion.We also take note of your remarks regarding the breakfast offering, as guest feedback is essential for us to continuously review and enhance both quality and variety.We hope to have the opportunity to welcome you back in the future, ideally once our renovations are completed, so that we may provide you with a quieter and more comfortable stay.Kind regards,PHC Hotels Team

คำตอบจากที่พัก: Dear Guest,Thank you for sharing your experience with us. We are pleased to know that you enjoyed our convenient location and easy access to public transport and nearby amenities.We are very sorry for the issues you experienced in your room. We also apologise that no effective solution was provided when you reported the situation to the Front Desk. This does not reflect the standards we aim to deliver.The hotel is currently undergoing renovation and improvement works in both rooms and public areas to address exactly the type of issues you mentioned, including soundproofing and room condition.Thank you again for your feedback. We hope to welcome you back in the future for a more comfortable stay.Kind Regards,PHC Hotels Team