First the good part: beds were quite comfortable and the room was clean enough. But...the access to the place is quite awkward, coming as it does right after an interchange/overpass on a busy street. The place has obviously been taken over from a previous other brand (I can't think which, but I feel as if I should have recognized it) and has not been spruced up very well. The room had very limited space for us to open out our luggage and the bathroom was so small that the only way two people could be in it at once was if one was in the bathtub. (And you couldn't use the toilet without completely closing the door.) And my husband could not get a shower because the shower selector knob was stuck in the bathtub mode. The breakfast was so-so, although it was available until 9:30. The waffle batter seemed clearly diluted and made very lightweight waffles. The next time we stay in Lawrence, we will know to spend a few more dollars and stay in a more convenient up-to-date place.
In need of some updates. Clean and comfortable, by showing its age. Price was right and fit four adults on 2 queen beds. AC was cold, ”breakfast” was very lacking, and lobby/reception area also needs updates. Was an issue with authorization charges, called to resolve and received a very prompt response and email to confirm the reversal was transacted.
My children and I were attending an event in Lawrence and decided to stay at the Springhill Suites because of the close proximity to our event. The staff was great from check-in to checkout. The big rooms were a nice surprise and the room even had a ceiling fan. There were 2 televisions a great view from the window and a fridge. We travel with medicine that needs to be refrigerated so this is always a must. There was a wet bar area and lots of working outlets and plug-in spaces. We used the pool and hot tub and that is a great space too. There is also access to a trail along the river out the back of the hotel. They also had a really good breakfast buffet with lots of choices. I would recommend this as a place to stay with family for sure.
I had never stayed at this hotel before. I saw the reviews and know that a lot of them are just disgruntled, so I went in with an open mind. Cons: The musty smell is legit. The pool is indoors out in the open in the lobby, so I'm sure that's contributing to it. They did have a dehumidifier on our floor, but it couldn't keep up. Our room was musty smelling even with blowing the fan constantly. It was also incredibly humid, so we tried to freeze ourselves out to combat it. The hotel pool was closed for maintenance the entire weekend, which was a bummer. They do have a hot tub, but we decided to pass on it. Also the hotel TV had netflix but no other streaming services, which seems easy enough to add. So bring your own roku or chromecast. This last one I get wasn't solely the hotel's fault, but the first floor reeked of pot. Pros: Water pressure and temp in the shower was fine. Towels were not soft but dried well. Bed was nice and firm. The room itself was clean. Hotel staff was friendly. Overall, it will not be a hotel I pick again, but I've stayed in worse.
I gave this place a negative review last year and I wanna say that it is much improved here. I really enjoyed our stay and I recommend this hotel now. It was clean and comfortable and most importantly I feel safe here. The problems I noted in my previous review about bed. Springs have been rectified. I still didn’t see any cookies but that’s not really a big deal.