The rooms are spacious, and beds are comfortable. Location wise, it is excellent - very near Wuwei West Railway Station ( a walkable distance). At the back of the hotel, there is a small street full of great restaurants, bakeries and convenient stores.
The only thing about this hotel is most of the receptionists are not prepared to use translation app ( Chinese-English). There is, though, a male receprtionist who could speak English and ready to help, and for that we are grateful. But he only worked the day shift (it seemed). I know we should be able to speak Chinese in China, however, perhaps with the staff having a translation app, we can have a better communication with them.
We weren’t happy when our suite that was advertised as smoking clearly had signs of smoking in the suite, smelling like smoke, and equipment for smokers. When front desk was confronted about the marks of put out cigarettes on the furniture and ashtray, she merely stated that no room exchange was possible due to ashtrays being in every room whatever that meant. I don’t know if it was because it was around 2am that we checked in but the next morning the front desk had a much better customer service attitude.
The hotel itself feels somewhat polished and the lobby has a pretty stunning display, which is not a bad location for some photos of silk road style art and architecture.