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This is 3rd time staying here I believe. I have a Marriott discount because my son is employee, so I’ve stayed at almost all the Marriotts here in Reno/Sparks/Tahoe. Very often. So when I say this property is my favorite hotel in the area, that’s saying something. It’s fantastic here! I work down street a few miles and we’re expecting bad snow, so I’m here next 4 nights. I have 1-BR with full kitchen. Drove 2 minutes over to Target and loaded up groceries. Made myself a steak and mashed potatoes tonight, they had all cookware plates utensils etc. How cool is that at a hotel? My room is new and clean, sofa rocks with big front section. Legends Bay ****** is right across the street, and while I’m not big gambler, I do plan on grabbing a meal or 2 there. Even with heavy snow should be ok. There’s also all kinds of shopping there, I plan on checking out Sat. I did my laundry tonight. Checked out pool and hot tub, nice and well taken care of. Alex checked me in tonight and was a nice young person and great first impression. Chey helped me out last time I was here, also was great. Thank you RI Sparks! You guys have a wonderful hotel and your people are awesome. I highly recommend friends!!
It's been a while. I checked into this hotel in Dec 2023. But I still remember the fee vividly. The manager charged me $32 for the minor blood stains on sheet due to my daughter's nose blood. I attached the pictures here. I was not happy and called the manager and she said it was following the guidelines and protocol and no refund. It was my first time to charge such a fee and ironically I've been a diamond member of hilton for years. In the end I complained to Hilton Corp and it sent me the check of $32 after a few months. I believe many other parents may face similar situations, not all of whom have time or efforts to defend their legitamate rights as consumers. So I tell my story here on Tripadvisor as I just did on google review. And for sure I will not stay there any more.
I stayed a Sat/Sun visit for biz and solo, and it was literally perfect from the start. I sent them a chat via the Marriott app, and ended up communicating with Sheryl, the actual GM (Boss Lady) of the entire property - and she completely hooked me up, when she had no obligation to. I met Amelia and Melinda upon check-in, both very nice yet professional. They both did me a second favor, by letting me check in early; and as I wanted to wash my clothes in their Guest Laundry, that was huge to me. And this was great first impression altogether, first-class customer service (and why I always trust a Marriott property). Speaking of guest laundry, they knew I was needing it, so ended up putting my room just steps away from their Laundry Room (thank you!!), and their laundry facility was clean and secure and washer/dryer knocked it out. Did 2 loads, so convenient and 1000% better than some laundromat. My room was one of nicest I’ve stayed in, in all my travels. Chargers outlets fridge big closet comfy bed awesome fully-stocked clean big bathroom. That night I ended up talking to Allen at their FD, and another great, professional, nice guy. Without a doubt, my fave thing about this hotel, is their staff. Absolutely I will be back, and I highly recommend whenever you’re in the area. BTW there’s all kinds of cool places all around and within 10-minute drives.
The nastiest motel in Reno. Bloody spit/phlegm on door, no light when you walk in, carpet needed vaccum, sink dirty, kleenex box had beard hair on it and was half way opened, they stuck kleenex back in box, dirty black towels, tub black dirt, corn flakes and toilet paper floating in tub in 6 inches of water, no lighting when I walked into room, lamp needed to be replaced...lamp finally replaced at 11 pm. Was a nightmare.. and couldnt even take a shower in the morning. Don't let the pic posted fool you...it's filthy.