Hilton St. Augustine’s Bayfront is beyond compare. With views of the bay and the history so rich, This hotel’s a gem, a perfect match! The rooms are cozy, with comfort galore, And the staff’s warm welcome you’ll truly adore. From sunrise to sunset, the vistas will please, With breezes and sunsets, a tranquil breeze. The location’s prime, in the heart of the scene, Where history and modernity blend so serene. Take a stroll by the bay or explore the old town, This Hilton’s the jewel that’ll never let you down. So pack up your bags and come take a look, At Hilton St. Augustine—a place off the hook! For a stay that’s delightful, with history and grace, This historic bayfront will win first place!
This hotel is basically a motel. Stayed 5 nights. Was disappointed with cleanliness and customer service. Room wasn't cleaned two days in a row - had to ask for towels and toiletries one of the two days that it wasn't cleaned. When it was cleaned, the toiletries were not replenished. Couple times the room wasn't cleaned until late (4-5 pm). Funky smell from water (faucets and bath). Windows are thin - can hear everything (heads up, you will definitely hear the peacocks, doors, people talking outside the room). Sink was clogging. Pillows hard/lumpy and bed not ”premium” (no pillowtop) as noted. No drapes in room as stated in site. Pictures are deceiving on their site. The motel needs upkeep - painting, cleaning, maintenance. Breakfast subpar. One time the eggs tasted like they were re-heated. The employee working in the breakfast area did not smile once, say good morning, or have any hospitality. They need more help at this place - and better help (people who are happy to be there and happy to welcome their guests and take pride in it. When we checked out, they didn't even ask how our stay was. This place should be much cheaper (motel pricing). Next time we will go to one of the other better known hotels, even if it's pricier. That would have made a much bigger difference on our trip. When you go on vacation, you want to feel comfortable, and taken care, and feel the welcoming, warm atmosphere from it's employees when you arrive, during your stay, and at the end when you check out. You also want a clean room - everyday. This place didn't provide that. Just being close to attractions doesn't cut it.
We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.
I had a stay Sarah is amazing the pool and hot tub are clean nice quiet place to stay at a hotel and every one is so helpful and has time for everyone the bar restaurant is great and so is the breakfast and you always have someone cleaning you will love your stay
The most welcoming, well run and friendly place we have ever stayed. From the front desk, to the food and beverage team, to the housekeeping staff, we experienced the highest level of service. A hurricane hit while we were there and they reassured and accommodated every guest while providing comfort and above and beyond services. Whoever is hiring and operating this hotel got it right. The GM ,Jay, is a star. We cannot say enough about this experience. We will be back. Thank you!
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102 reviews
4.1/5
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ดูโรงแรมทั้งหมดที่ใกล้กับ Saint Johns Plaza Shopping Center
ผผู้เข้าพักWe stayed at this venue for two nights for our trip to St. Augustine. The hotel was very clean and had been recently updated. The staff at the front desk were extremely friendly and helpful. We immediately felt comfortable there.
On the first day, we went to breakfast at 9:30. There were no egg products available and a couple of bits of sausage. There were NO FORKS!!! We spoke to the person who oversaw the breakfast and she apologized and said there were no forks. I complained to the front desk and they agreed to take the parking charge ($20/day) from our bill. The following day, the breakfast was fully stocked, even forks!
This hotel is a gem. Close to everything. We would definitely stay there again.
We made a reservation online and asked to stay on the top floor so that we would not be near pets as this is a pet-friendly hotel. We like to stay at La Quinta’s as they are usually quiet and the beds are comfortable. They did comply and put us on the top floor, however there was a family on that floor with 3 dogs in their room. We complained to the front desk and were told they were full that night and when that happens they allow pets on floors other than the designated area (first floor) and in rooms that are not designated for pets (which to me means they don’t care about guests with allergies). The clerk said “they are clear down the hall from you.” These were not well behaved, quiet dogs. When with the owners, they were barking and when the owners weren’t present, they barked even more. At 6:30am the owners went to breakfast and left the dogs in the room, so they of course were barking and disturbing other guests. If putting pets on other floors in non pet designated rooms is now La Quinta/Wyndham’s policy, we will not be staying at La Quinta again. This was the second time in a week that we had this problem in a La Quinta while traveling.
My spouse and I chose to stay at this establishment during our visit to St. Augustine based on our previous satisfactory experiences when it was known as the Victor. However, since the change in rebranding as Spark by Hilton, we have observed a significant decline in the quality of the hotel. It is important to note that this location is not directly owned and operated by Hilton but rather a franchisee. Regrettably, our recent stay was one of the most disappointing hotel experiences we have encountered. It became evident that the current management is prioritizing cost-cutting measures at the expense of guest satisfaction. One notable example is the introduction of a $20 daily parking fee, which is not a standard practice across all Spark by Hilton hotels. This decision appears to be solely motivated by the desire by the owner to generate more money out of guests, as if the room rates aren't overpriced as it is. During its tenure as the Victor, complimentary parking was provided to hotel guests. This hotel lacks basic amenities such as hand soap in the guest rooms. Upon inquiring with two separate individuals at the front desk, I received conflicting responses. One individual stated that the soap order had not been received, while the other claimed that the Spark hotels brand does not provide hand soap. This inconsistency in responses suggests a lack of transparency. The room's furnishings are inadequate for guests. The fold-out desk and backless cloth stool are uncomfortable for working on a laptop, and there is only one chair in the large seating area without a table. There no place to eat food other than on the bed or on the floor. There is no furniture in the guest rooms with drawers to store clothing, not even with the nightstands. The absence of furniture with drawers necessitates living out of one's suitcase unless numerous hangers are brought to accommodate clothing. There is no room clocks in any of the rooms. If you need to check the time you have to use your cellphone. The guest rooms lack essential amenities such as coffee machines and microwaves. Guests must visit the lobby for coffee and sometimes the coffee is lukewarm in the dispensers. If a microwave is needed the only microwave is in the snack area near the front desk. Ice buckets are not provided in the rooms, and guests must bring their own containers to obtain ice from the ice machine. However, the ice machine itself isn't sanitary, and next to the ice machine contains a stack of dirty ice buckets without liners, posing a potential health risk to guests. Additionally, housekeeping services are not offered during guests' stays, and rooms are only cleaned and towels refreshed upon checkout. Housekeeping staff were not observed on our floor until the morning of our departure. The hotel was unable to provide sufficient towels for all rooms despite multiple requests made after the designated check-in time of 4 pm. We were informed that the towels were soiled and undergoing launde
RRick BTonya at the front desk is so kind and professional!! I feel like I'm coming home when I see her! Everything is run right when she is here!! The other girls they have had here are usually rather indifferent. Twice they have insisted I leave saying I hadn't paid when I did pay!! Then when the man manager came by I pleaded with him. He finally corrected it in the system but the girl never even said she was sorry that happened! * She really did not care at all!! That's been a while ago but I've never forgot what it feels like to be treated that way! * I miss Tonya when she isn't here!!! * I love the swimming pool!! * The rooms are kept clean. There was no electrical outlet anywhere on or even near the nice large table desk! How am I supposed to plug my computer and speaker in?? * That is super inconvenient!!!! *There is no breakfast served here whatsoever!!! * Every other hotel I go to has at the very least has a grab and go breakfast if not a full breakfast!!!!
ผผู้เข้าพักThe cleaning staff is very hard working. The room was great for the price besides from the sticking door. Breakfast was what expected and parking was a plus. Landscape died. Courtesy and service at the counter needs to be a bit better. Keys deprogrammed daily. Water pressure at sink was insufficient but shower worked well. Lobby, specially the feeble signature oak staircase gives you a cheap and haunted welcome and feels unsafe....what were they thinking? For the price, i shouldn't be complaining...but it takes so little to improve the experience. So, why not?
No TV, No Elevator and No Ice... Breakfast was Subpar! Could use and Update! But Front desk was very nice and helpful... They need to just pay attention to some of the Maintenance issues such as Bathroom Vents, And there is such a thing as Caulk...