Great location, and the rooms are nice and clean. The hotels charge a daily hotel fee at check-in that is explained on the hotel's page as being for all amenities, including making sure the rooms are filled with snacks. However, I found that the snacks and water filling in the room is inconsistent, and sometimes not refilled, especially if you're like us, and only wanted a bag of chips or cookies every now and then....
Fantastic! From the exceptional customer service at a 2:40AM check in, to the immaculate room and excellent location CitizenM was more than I could have asked for. More than anything, I needed a relaxing, stress free weekend and this hotel delivered in spades. My son said it was very Millennial, but I don’t know what he meant. My room was efficiently designed with all the comforts of home. I truly enjoyed my stay.
The hotel room was ok. I got the king bed wicked small room. The facilities seem neither new nor old. But the bathroom facilities are strange, including the sink and bathtub. They make movement not easy. The hotel was packed. Actually for me too many guests, maybe there was an event during my stay.
ผผู้เข้าพักI got two nights stay at the hotel. My experience was fantastic from check in to check out. I arrived a little before lunch as I was transferring from Westin right next door so I wasn’t sure if I had to wait until 4pm for checkin. The front desk staff took me in pleasantly without a fuzz, very thankful for that especially when I’m on a tight travel plan. The room was very spacious and clean plenty of clean bathroom supplies, shower was awesome with just the right water pressure. The only thing I would suggest is to just leave the complementary bottle water in room (especially during the summer season) as opposed to having to pick up at front desk (which I wasn’t aware until my friend told me who was also staying at the same hotel). However the room does have two bottles of water but they are priced. I did notice that the internet is not free if you are not a Marriott member (not sure if it’s a norm now days but I think Westin was free for hotel guest and both are under the same hotel Group, but it stood out in my experience with the Hotels as I just completed two weeks of travel right before the stay), so at Checkout I asked to ensure my member number is associated with my stay and the gentleman at the front desk kindly confirmed that the internet charge will be removed on final billing. That was a peace of mind for me. Very thankful again. Overall a comfortable stay and will revisit!
ผผู้เข้าพักThis is a lovely thoughtful hotel and very comfortable beds. Loads of funky or slightly different amenities....that do make your holiday feel special and help out a lot.
Thank you for the great service and hope to stay again
ผผู้เข้าพักExcellent hotel. Recently renovated and has a very modern feel to the lobby. Also connected to Prudential center and tons of food options within 1-2 min walking distance as a result. Room is very clean and comfortable