VViktoria AndreoliWe stayed at Hotel Saint Petersburg and found the location good for visiting the city.
Unfortunately, not all of our experiences with the staff were positive: some people – in particular one at the reception and one in the restaurant in the evening – were rather unfriendly with us, perhaps also because we are Italian, and they were not even able to inform us that European Visa and Mastercard cards were blocked due to sanctions.
One aspect that definitely needs improvement is cleanliness, both in the rooms and in the restaurant, especially considering this is supposed to be a 4-star hotel.
On the positive side, breakfast was very rich and varied, and we would like to sincerely thank the staff members who made our stay more pleasant: the young man preparing omelettes in the morning, two receptionists, and one of the ladies welcoming guests at the restaurant in the morning. All of them were kind, helpful, and professional.
Overall, the location, breakfast, and some of the staff deserve a positive mention, although we regret that not all the service and staff lived up to the expectations of a 4-star hotel.
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