โรงแรมใกล้เอล เรย์

This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.

Fantastic hotel Jorge and Cesar were the shining lights when we arrived and they remembered us through our stay. All members of staff bent over backwards to make sure we were comfortable. The rooms were spacious and came with everything you needed, the pool was really relaxing and the breakfast was so tasty with different options every morning. If you are looking for your moneys worth then this is the hotel for you!

Rating: 10/10 Excellent all-inclusive resort in Cancun with outstanding service. We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful. Our room was cleaned very well every day, and everything was kept neat and comfortable. On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service. The hotel also has great restaurants on the property, with plenty of delicious options. Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again.

เราเคยไป GR Solaris Cancun All-Inclusive 3 ครั้งในอดีตทั้งหมดนั้นยอดเยี่ยมการเยี่ยมชมครั้งนี้ยอดเยี่ยมเช่นกัน

I would have liked to be closer to Cancun city.. Hotel was looking tired.. Make sure you have transport arranged prior to arrival in Cancun otherwise you will be charged way too much by the taxis as they are all in cahoots together. They were wanting 80 US to start with. We ended up getting a taxi for 60 US which is $100 Australian and caught an Uber back to the airport for $25 Australian? there are no Ubers available at the airport on arrival. 

การเข้าพักที่น่ารื่นรมย์ เราได้รับการอัพเกรดห้องเป็นวิวทะเลซึ่งน่ารักมาก ห้องพักกว้างขวางขนาดกําลังดีและเตียงนอนสบาย สิ่งอํานวยความสะดวกที่โรงแรมน้องสาวข้างๆ ดีกว่าของเรา แต่เนื่องจากคุณสามารถเข้าถึงทั้งสองได้ นี่ไม่ใช่ปัญหา พนักงานที่เป็นมิตรช่วยเหลือดีและอาหารอร่อยจากร้านอาหารสามแห่งที่เราลอง เครื่องดื่มรวมทั้งหมดในแพ็คเกจของเราเป็นอาหารท้องถิ่นและไม่สนุกมาก - นี่จะเป็นข้อร้องเรียนเดียวของฉัน

My stay at Bsea Cancun Plaza Hotel was truly memorable. From the moment I arrived, the staff went above and beyond to ensure every aspect of my stay was comfortable and enjoyable. Their warm and cordial efforts made the experience feel more than perfect, and their prompt and efficient customer support was commendable. The location of the hotel is simply breathtaking – being right next to the beach made it a dream destination for relaxation and enjoying Cancun's natural beauty. The proximity to the ocean, combined with the serene surroundings, deserves a perfect 10/10 for location. The staff was exceptional, earning a well-deserved 10/10 for their friendliness and dedication. The ambiance of the hotel was serene and inviting, making it an ideal getaway, which I would rate 9/10. While the restaurant could improve slightly, I would still give it a commendable 8/10 for its offerings. Overall, considering the outstanding beachfront location, the exceptional staff, and the peaceful ambiance, my experience was nothing short of delightful. I would confidently rate my stay a 9.5/10 and highly recommend this hotel to anyone looking for a relaxing and enjoyable stay in Cancun!

I love the hotel. The staff are super friendly and helpful and the food in the Italian restaurant is awesome! Great location next to the beach. Although there are not many activities in the hotel, it is quite, cozy compare to the busy area.

這次預訂的酒店非常滿意，性價比超級高，海濱超大床房離海很近，圖一二六就是站在陽台上看海的視角，每天看海都看不膩，坎昆的海太漂亮了，真正的那種果凍海。餐食全包太好了，酒店餐廳很多，都很漂亮，吃飯也是一種享受。就是有些熱門餐廳得一入住就要提前預約好，要不後面就預約不到了。喜歡喝酒的話就更好了，各種酒可以選擇，所以選擇包全餐太明智了。