Rooms are nice and spacious, people at the front desk are friendly and there’s a water dispenser on every floor. However cleanliness really needs to be improved. It seemed like especially the bathroom had not been cleaned at all after the last guest (stains, many hairs, used bandaids). This is a shame since the hotel offers great value for a low price and the location is good too.
For international guests, please bear in mind that this hotel is very locally oriented, that means no toilet paper (just buy your own) and not every person at the front desk speaks English (just use translation apps). Both of this is fine, but it’s good to know before booking.
The room is old but we are okay with that. The old vibes does mean anything spooky. I've encountered old hotel with spooky vibes. This Lumire hotel are old but warm and nice to it.
Here are main problem that we encountered in this hotel.
1. the room is not clean enough. We could feel dust on the floor and on the table.
2. We could see the AC ventilation is very dirty and might not be cleaned for a long time. I am not sure whether the dust coming from this dirty AC. The sofa is also felt dusty and rough feel on the skin.
3. The pillow sheet, bed sheet is have bad smoke odor, not strong enough but very noticeable. As parents who love to stay in hotel with my kids, this is a BIG NO NO for me. I am not sure where this smell came from. I ensure I ordered non-smoking room, yet I encountered this.
4. The sink is clogged. When we washes our teeth, the water on the sink not fast enough to be drained, indicating clogged problem.
5. The hallway carpet is very dirty and felt humid. Lots of dirty plates, towel etc being put there for long time but not cleaned directly by staffs.
6. My kids and me felt itchy on our body parts after spending a night on this hotel.
Ok points:
- Bathtub. We encountered the problem in the afur (drainage) that can't be open. It was solved after calling the service person.
- Foods. They are just ok. They provide I think around more than 20 menus for breakfast but only like 3-4 of the menus are outstanding in term of flavor for me.
- The breakfast for dining is too small for non-smoking area.
- No pool for toddler. This was ok since I can swim together with my toddler, but a pool with toddler heights will be very nice.
Plus points:
1. The room has old vibes but warm feeling to it. Nothing spooky.
2. The pool is not wide, yet quite deep and felt clean enough for me. The water inside is also feel very refreshing.
3. The pool is located near the kitchen, so we can order food while swimming.
4. TV already using Smart TV.
Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available.Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Discovering Jakarta becomes even more accessible through the car hire and shuttle amenities provided at the hotel. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with express check-in or check-out and luggage storage provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours.Repeatedly enjoy your best-loved attire with the aid of the laundry service available at Hotel Mustika Senen.During leisurely days and evenings, in-room amenities such as 24-hour room service and room service enable you to maximize your stay in the room.In limited designated zones, smoking is exclusively permitted.Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.Expand your in-room entertainment choices with various amenities, such as television offered in certain accommodations. In select rooms, the hotel offers visitors access to bottled water. Each morning at Hotel Mustika Senen, a scrumptious, homemade breakfast kick-starts the day.Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.
ผผู้เข้าพัก2025.06.20
Sbnrnya hotel ini murah, sarapannya enak, pelayan ramah dan baik cuma kebersihan kurang, km masuk kamar ad handuk basah bekas dipakai tergantung diblkng pintu kmr mandi, lantai kmar sngt berdebu, km dikamar 217 pintu nya renggang jd mlm mlm tamu di depan daerah kmar kami pada merokok ntah gimana mreka posisinya yg jelas asap rokok menyengat masuk kekamar kami, sy alergi terhadap asap apalagi asap rokok, dan sy jg bawa anak 2, satunya anak kecil jg usia 2 thn lbh,mana anak dlm keadaan flu, jd km tidur dgn bau asap rokok, sdh saya sumpal sela sela pintu yg renggang dgn tisu tp masih juga blm mengatasi masalah alias msh bau asap rokok menyengat, kemudian stiap sarapan diruang sarapan bnyk bapak bapak yg merokok jg pdahl itu ruang makan loh, dan ruangan tertutup rapat krna ruangn ber AC, bayangin saja gimana makan sngt trganggu, ad anak kecil, keluar dr ruang mkn sluruh pakaian bau rokok smua, kemudian duduk diloby jg ada lagi orang merokok, utk kedepannya agar diperbaiki lagi, lbh baik buat ruangan merokok trsendiri, dikamar jg hrsny ad kamar yg bebas asap rokok ad yg khusus asap rokok.
My late-night check-in was handled well, and the 24-hour room service is a great perk. The quiet hallways were wonderful for getting some rest, and it is located conveniently near major landmarks.”
ผผู้เข้าพักnice hotel with excellent service. Aei as manager on duty has showing his great services for us as Shangrila guest. It’s really a nice hotel with beautiful green environment and no doubt will be one of our recomended hotel to stay in Central Jakarta. Five star for the services, staff , food and also facility
JJocelyn97We had an excellent stay in Jakarta for 4 days and 3 nights for our birthday trip. Thanks to the front desk and guest relations team for making this surprise happen with the nice drawing in the room❤️. They breakfast was nice althis just a 3 star hotel, but it doesn't matter, we really enjoyed it! However, we can not sleep well in the first night because there are some phone vibrations around at the midnight. Hence, we decided to upgrade the room and it’s much better, spacious room. Really appreciate all the employees has provide a warm hospitality. KUDOS FOR YOU ALL👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
ผผู้เข้าพักThe service is good, the room is clean and tidy, the location is strategic in the city center, the breakfast is yummy, yes, next time I go to Jakarta I will stay here again, highly recommended.