When I read about this hotel, I thought it was a fantastic idea. A no-frills, self-check in hotel in the heart of Belfast for a reasonable price - what could go wrong? We arrived for our weekend stay at 3:20pm, right around peak check-in time. Approaching the hotel, it seemed a 'booking confirmation code' was not sent to us. No problem, we'll ask a member of staff at the bar. We were told ”they don't work for the hotel” and that we'll have to use the phone next to the kiosk provided - no problem! We rang TEN TIMES and not a single answer from their 'check in desk'. Every call from that phone went to Vodafone voicemail. Not a single person at peak check-in on a Saturday? Eventually, after 40 mins, a bar staff member came over, fiddled with a tablet, and checked us in - not a great start. We were offered the highest room in the hotel. Fantastic, beautiful city views - NOT. We arrived at a tiny window (a ship would have a bigger one) and all we could see is the hotel's HVAC system - wafting smoke into our room! With the window closed the room was a literal sauna - our thermometer said 25.6c! We were left a simple box fan, and both nights we barely slept. The decor of the room was minimalist and elegant, but the bathroom, oh the bathroom. I've attached a photo of the toilet. What genius decided to put it 5cm from the door? The sink was so low down you had to crouch to wash your face - it needed another 50cm at least. The fire door leading up to the landing of our floor was also very clearly stiff - you'd need to be a linebacker to carry your suitcase and open it at the same time. It's frustrating because the hotel itself was clean, and cozy, and the bar downstairs was an absolute treat to dine in. Unfortunately, a brilliant idea, let down by poor execution.
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