My Wife has stayed here twice previously and had a great experience and was therefore very excited to show me this hotel for our last night in Paris.
It was therefore a huge disappointment that it never worked out that way. The Male front desk staff was extremely rude from the moment we arrived. We had booked a “classic” room which is the same category as My Wife had booked and received on her second trip - the room however was certainly not the same standard. When we enquired why this was at check out, a different male staff member said that my Wife had been upgraded (which she had not been on the second trip, only the first). The problem was the dismissive attitude of the staff member to our enquiry.
My Wife was left frustrated that the staff member would not listen to her enquiry and just kept yelling that she had previously been upgraded, despite her explaining that she had been on the first trip, but not the second.
Anyway, a very unpleasant, thankfully short stay at a property where the male staff members could do with some customer service training.
Siamo stati per un lungo fine settimana a Parigi ed e' stato stupendo. L'hotel e' quello che ti aspetti da una struttura media ricavata da un'antica dimora. L'arredamento e' curatissimo e con dettagli molto eleganti. Tutta l'atmosfera e' rilassante e confortevole. La colazione servita al mattino nella sala all'entrata che permette di dare un'occhiata fuori al passaggio, e' molto buona, varia e ricca. Il personale e' cortese e di grande assistenza. Siamo arrivati con un volo di prima mattina e ci hanno fatto un check in anticipato avendo la stanza a disposizione. Molto gentili. La posizione e' anche notevole, a due passi dalla Gare De Lyon, raggiungibile a piedi anche con una valigia e con delle belle passeggiate si pui' benissimo arrivare ai monumenti piu' importanti senza difficolta' o usare i mezzi pubblici. Consigliatissimo.