My Wife has stayed here twice previously and had a great experience and was therefore very excited to show me this hotel for our last night in Paris.
It was therefore a huge disappointment that it never worked out that way. The Male front desk staff was extremely rude from the moment we arrived. We had booked a “classic” room which is the same category as My Wife had booked and received on her second trip - the room however was certainly not the same standard. When we enquired why this was at check out, a different male staff member said that my Wife had been upgraded (which she had not been on the second trip, only the first). The problem was the dismissive attitude of the staff member to our enquiry.
My Wife was left frustrated that the staff member would not listen to her enquiry and just kept yelling that she had previously been upgraded, despite her explaining that she had been on the first trip, but not the second.
Anyway, a very unpleasant, thankfully short stay at a property where the male staff members could do with some customer service training.
Прекрасный отель, рекомендую! Останавливались 2 раза. Постоянно оставляли багаж на хранение без доплат, при отъезде оставили чаевые. Можно отдельно оплатить завтрак и будет дешевле, чем а кафе. Отличное расположение- 2 район-центр. До оперы 5 минут, до Лувра тоже недалеко. Буквально 5 мин до метро. Рядом прекрасное кафе около метро, очень популярное среди местных.
AAlb33It was a lovely staying after Christmas and wonderful location for tourists. The room is relatively big and very comfortable, you’d have a tiny modern kitchen with cutlery, water boiler and hob as well as a fridge. Not to mention the blackout curtains did the job! We had a very good sleep for 2 nights :)
The receptionist was very kind and helping! He recommended a restaurant called ‘Au Relais’ for lunch nearby and it turned out absolutely amazing!!
At last, we really enjoyed the coffee machine in the lobby so cheap and convenient!
JJessW94Hotel service was amazing. Staff allowed us an early check in and everyone we dealt with were super friendly. Room is small but clean. Great location, easy to get around. Ammenities were great, gym and sauna. Highly recommend.