Отель в целом довольно новый, заселение исключительно с 16.00, вещи можно оставить в соседнем здании студенческого общежития (вверх в небольшую горку 😃)
К сожалению, в номере не было ни чайника, ни чашек, только стеклянные стаканы. Одна сковорода и одна кастрюля.
Все остальные удобства отличные.
Тренажёрный зал довольно просторный и для отеля достаточно наполненный.
Estadia globalmente positiva, compatível com a categoria de hotel 4 estrelas. O hotel apresenta uma imagem moderna, boa organização e um nível de conforto adequado tanto para viagens de lazer como de trabalho.
Pontos positivos
• Localização estratégica junto ao Estádio de San Mamés, com bons acessos e ligação eficiente aos principais pontos da cidade.
• Hotel recente, com instalações modernas e bem conservadas.
• Quartos confortáveis, silenciosos e funcionalmente bem equipados, com boa climatização e camas confortáveis.
• Atendimento profissional e cordial por parte da equipa.
• Boa relação qualidade/preço para a categoria, sobretudo tendo em conta o padrão geral do hotel.
Pontos a melhorar
• O pequeno-almoço poderia ser mais completo e equilibrado, com maior variedade de opções saudáveis (fruta fresca, produtos integrais, alternativas sem açúcar/lactose).
• A limpeza dos quartos, embora aceitável, deveria ser mais rigorosa nos micro-detalhes, compatível com o nível esperado num hotel de 4 estrelas.
• Ausência de espaços de convívio, como bar, lounge, sala de jogos ou áreas comuns que convidem à permanência fora do quarto.
• O estacionamento do hotel é funcional, mas o preço é elevado. Além disso, não existe estacionamento gratuito ou acessível nas imediações, o que condiciona quem viaja de carro.
Conclusão
Um bom hotel de 4 estrelas, moderno, confortável e bem localizado, com margem para melhorar alguns serviços complementares e detalhes operacionais. Recomendável para quem procura qualidade, tranquilidade e boas condições gerais de estadia em Bilbao
I stayed one night in a shared mixed dorm. The room and bathroom were clean, and the bed was comfortable. Staff were friendly and spoke English, which made check-in easy. Breakfast was basic but free, with bread, coffee, and juice. The hostel is not in the city center, but there is a bus stop right outside that takes you to the center in about 15 minutes. There is also a kitchen if you want to cook your own food, and lockers for your things. Good choice if you want something affordable and quiet.
Es un alojamiento muy práctico para hacer turismo. A pesar de no estar en el centro la comunicación es
muy buena. y es más económico. Disponer de cocina, super mercado y cafetería/restaurante cerca es muy cómodo.
Excellent 4* hotel in the perfect location, 12 minutes walk from both Railway station and Intermodal Bus station. Big room, nice beds, all amenities like tv, aircon, kettle, frige and safe. Real bath and bidet in the bathroom. Looks little bit tired, but ok. The only problem was a plastic card room key with magnetic *****, which had been unmagnetized in my pocket several times with earphones case. Hotel has several bars/restoraunts, including one in the inner garden. And meeting areas for conferences.
The location is very convenient, only around a 10-minute walk from Bilbao city centre.
Breakfast was excellent, with both made-to-order options and a buffet. There was also a great variety of fresh fruit.
The front desk staff and breakfast team were all very friendly and welcoming.
Although my room faced a residential area, it was surprisingly quiet with almost no noise at all. The room was clean, the bedding was comfortable, and I had a very pleasant stay here.
SSimon⭐️⭐️⭐️⭐️ Great Location, Cozy Room—Watch the Bed!
Vicci Consulado de Bilbao has a fantastic location—right in the heart of the city, with easy access to shops, restaurants, and public transport. It’s perfect for exploring Bilbao on foot.
The room itself was stylish and clean, though quite compact. If you’re traveling light, it’s fine, but space is definitely tight. One funny (and slightly painful) moment: I actually fell off the bed! It’s positioned close to the wall and a bit narrow, so maybe not ideal if you toss and turn at night.
Despite that, the staff were friendly and helpful, and the overall vibe of the hotel was modern and welcoming. I’d recommend it for solo travelers or couples who don’t mind a snug space and want to be in the middle of the action.
LLJanThis is the best hotel we have stayed in for the price
I’m so glad we chose this one as it was a very comfortable room huge twin beds, very comfortable mattresses, pillows and bedding. One comfy arm chair plus desk chair, suitcase stands, glasses, mugs, kettle etc mini fridge , bottled water provided, excellent shower with quality fittings. Very quiet room and excellent location for the city centre and the river and metro & tram stops. Highly recommend
JJimmy _ValenciaWhat a great hotel! Across the board we were blown away by how perfect this hotel made our stay.
The staff - ALWAYS helpful and fun and professional.
The room - Beautiful, large double bed for us was more than adequate and a large room.
Bathroom - Great size and LARGE tub and shower with TONS of water pressure.
Location - Bilbao is one of the most walkable cities, but the hotel is right at the edge of the river so 10 min to Guggenheim and 5 min to the old town.
Breakfast - We had breakfast a couple times and the beans and eggs were my staple. The eggs were off the first visit, but the second visit they were much better. Bacon and pastries were tasty and the cream cheese with herbs was a treat.
We will be back for sure. You won't be disappointed by staying here.
ผผู้เข้าพักThere were 2 things which were not in line with my expectations:
The window in the room was blocked since the handle was removed, so we could not open the window for fresh air or emergency
The airconditioning was very poor. Even when leaving it on, it took hours before the temperature came down from 26 degrees to 23 degrees. This is too high for sleeping.
Regards Maurice Lansu room 217.
ผผู้เข้าพักA True Gem That Feels Like a 4-Star Hotel! My stay at the Sercotel Arenal Bilbao was flawless. The hotel is absolutely spotless, with lovely decor and beautiful views from the room. The entire hotel, from the elegant lobby to my room, was spotless. It was clear that the housekeeping team takes immense pride in their work, ensuring a pristine and hygienic environment that immediately made me feel at ease. The reception staff provided excellent, warm service. The breakfast was perfect—not too big, not too small, but just the right selection for an amazing start to the day. The management is clearly doing a fantastic job. With this level of quality and attention to detail, this hotel truly operates like a four-star property. I can't wait to return.
WWalt from LAOverall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.