I paid a premium rate but had no internet. I asked at check-in if there was English speaking TV available and was told yes. There isn't. They charge you for water In the fridge. No way to get coffee before 6am. Bed was comfortable.
Отель устаревший, но содержится в хороших условиях. Ежедневная уборка. В номере даже была сауна, правда неработающая) Номер большой и просторный, с гигантской душевой)) Завтраки стандартные для Бразилии - фрукты (папайя, ананас, дыня, арбуз, бананы и даже персики и сливы ранним утром), хлеб/булки, сыр, ветчина, ещё и рыбный пирог, яичница, хлопья, йогурты. Расположение понравилось, можно гулять вполне безопасно, хотя конечно всегда нужно быть на чеку. Пляж Фламинго хорош, чистая вода, лучше Копы и Ипанемы. В пешей прогулке до знаменитой цветной лестницы, Лапы, центра.
Только в конце был неприятный момент - мне посчитали воду, которой у меня не было даже в номере. Естественно сказала, что ничего не пила - оплату в итоге не взяли. Проверяйте в эти вещи сразу при заезде.
Good clean hotel, friendly personnel, nice atmosphere and near the metro. We enjoyed our 4 nights stay.
The rooms are big, clean and comfortable. The people are very helpful and speak English. We like the vibe at the hotel and in the area. The metro is 5 minutes walk so you can travel around Rio quick and easy and taxis are available in front of the hotel at all times.
We would definitely stay here again when in Rio.
ผผู้เข้าพักHotel was a bit old compared to to other JW hotel that I have been, I expected more from what I pay, breakfast was excellent with good service. Hotel room interior was a bit old the staff arranged to a open window unit however the window view is the interior of the hotel lobby which I can see people walking by 😅
BBanruochuanThis is an extremely impressive hotel i have ever experienced.
The most impressive aspect is the service and Diego is a legend! Everything you need can be solved and managed by Diego super, professionally, systematically, precisely, prompt and warmly, just like magic and miracle.
if I could score higher, I would have given triple so high as full score for Diego's service!
I am really really glad to recall the days in this hotel!!!
GGabrielO travesseiro era meio vazio e flácido. O ar condicionado de janela funcionava bem mas tinha aspecto de velho e durante a noite de forma aleatória mas com frequência baixa dava um estrondo. Café da manhã é ok, a cama em si era confortável e o chuveiro era quente. A região da cinelândia é central mas tem que ficar esperto em relação a assaltos na região. O Uber está configurado para não lhe deixar na porta do prédio que fica numa rua pequena, mas sim na principal que fica ao lado. O trajeto ali à noite pode ser perigoso. Tendo os devidos cuidados para que o carro entre na rua pequena minimiza esse problema. Com o uso do táxi rio esse problema é evitado principalmente na hora de chegar tarde. O atendimento da recepção é muito bom.
ผผู้เข้าพักThe location is great, however you should be aware that the you pay so much for the location and that's it. Standard double room is not spacious, with very small window. The hotel itself is far-far away from luxury, for Europe it looks like 2-3 stars, definitely not 4. The main advantage is rooftop, where you can see beautiful Copacabana beach from 14th floor. This terrace is open for every guest of hotel, even on New Year's eve for free.
The service is poor: gentlemen on reception talked indifferently, barely understanding english. They even gave us misleading information: for example, one of them told I need to get up at 7:30 sharp to give belongings for laundry (and no chance to do it in advance or later), the second was sure that we needed to pay for New Year's dinner to have access to rooftop (he didn't know the word ”terrace”, by the way). Both were wrong.
The breakfast was mediocre, with Fanta pretending to be orange juice and no vegetables at all, but with fair good cheeses and deserts though.
The service in the bar is very-very slow.
ผผู้เข้าพักFoi minha primeira hospedagem em hotel, fui muito bem tratada do início ao fim. As instalações super novas e atemporais. Muito lindo os jardins, tudo muito bem cuidado.
A comida impecável, os funcionários te fazem se sentir em casa. Super recomendo.
ผผู้เข้าพักInstalações muito boas, mas a academia tem produtos sem manutenção. Deveriam ter manutenção periodica, pois para mim chuveiro e academia são os que determinam o valor do hotel.
Muito obg
ผผู้เข้าพักWe booked this hotel in Nov at an inflated price of $1500 USD for 4 nights assuming there'd be rooftop access on NYE since the hotel website didn't call out a ticketed event for that night. When we arrived, the staff told us it was in fact a ticketed event for an additional $300 USD. Perhaps our oversight but we scowered the website before booking at such a high price and it wasn't there. The manager was very helpful in accommodating a cancellation if needed, ultimately we were too tired to pack and unpack again and waste another day in transit so we stayed and bought the tickets.
Check in is 2pm. We arrived at 1pm and they said they had a room for us. It wasn't ready so we went to the pool where again, service was wonderful. Front desk gave us a tour of 2 rooms to choose from which was great, but then msgd me and said they'd have a diff room ready at 2:30. We went down at 3pm and the room changed yet again and the new room still wasn't ready. We got a room with no apologies at 4pm.
The room was standard. Strong cleaning smell but decent. The shower hose didn't stay in place. The shower drain did not work at all - we had to kick the water to the corner each time for it to drain or pools of water stayed until the next day. The sink also didn't drain. The toilet stopped flushing. We had a plate with one chocolate on it from NYE which by the next day was covered in ants. We are very tidy girls and give some grace for older hotels to have some flaws, but the experience for the price we paid made us appreciate the airbnbs we'd stayed at before checking in here.
Location is great, gym and pool are great, but not worth the $ for NYE or Carnival.